Disorganized and Shady - Anonymous employee Storquest Employee Review

2.0
Jun 30, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pay is decent for the amount of work that needs to be done. It's a simple job if you don't mind dealing with collection calls and people getting mad at you about all kinds of stuff. I also like it because you have a lot of alone time, or only work with one or two people.

Cons

This company has some of the worst training and disorganization I have ever been a part of. While interviewing they promise you the world, but you find very quickly that they don't deliver. As a manager, they don't allow you to make decisions without consulting the district manager, who in my case was so incredibly CHEAP that nothing proper ever got done. So many angry tenants who had to take all their anger out on us, not realizing that there was only so much we could do at our level. Communication was terrible. Emails were not answered for weeks if at all, calls were ignored. The only time upper management ever talked to us was to tell us what we were doing wrong. Training was TERRIBLE. They trained us for this job very quickly so we missed out on a LOT of things. Later on down the road, we would get in trouble for things that we didn't even know we were supposed to do or were doing wrong. It was so incredibly ridiculous. Our district manager was the one that trained us so you would think he would know what we knew and didn't know, but instead he would visit our office and get upset with us about things we didn't know existed. He was completely inept. The turnover is pretty hilarious, really. We would get an email practically once a week saying that someone had quit. It's not surprising, if they treat other offices like they do ours. One time they had a rental contest, whichever office could rent X rentals on X day would win a giftcard. I won the contest, never got any kind of giftcard. All in all, awful awful awful upper management.

Explore other reviews about Storquest

5.0
Apr 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Independent work environment, variety of tasks, DM is helpful. Company works with you. Great bonus structure, responsive hr department Everyday is different, keeps things fresh

Cons

Some difficult customers, a lot of outdoor work

2.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

The role operates within a two-person management structure, creating a highly collaborative and close-knit working environment. The small team dynamic often leads to a strong professional relationship and close collaboration between colleagues at each location. The role primarily consists of mundane operational responsibilities and follows a generally consistent scheduling structure, with two consecutive days off depending on business needs and staffing arrangements. Every two years, Store Managers from all locations participate in a company-sponsored conference held at a fully funded destination, focused on professional networking, collaboration, and organizational discussions.

Cons

1. Work Environment and Support: Lack of strong support system and a more cohesive work environment. Unfortunately, these concerns went unaddressed, significantly affecting the overall job satisfaction. Attempted to engage in constructive dialogue throughout my role but unmet with any real changes. 2. Security Concerns: My property experienced a multitude of security breaches throughout my career journey, which remained unresolved, leading to a significant number of upstanding tenants vacating the property. These incidents were ongoing after I ended my employment. Despite raising this issue on numerous occasions, the lack of support and resolution caused considerable stress. 4. Tenant Rent Increases: The rent increases imposed on tenants are substantial, leading to constant move-outs and numerous complaints. That not only negatively impacted the tenants but has affected the company's reputation. Despite raising these concerns, they remain unresolved, contributing to a perception of exploitation among tenants. 5. Compensation and Bonuses: Despite considerable discussions, the terms of compensation go unadjusted to reflect the overall responsibilities of the job role. The changes to the monthly bonus structures make it nearly impossible to achieve the promised incentives, resulting in a lack of motivation.

See reviews by: Helpful|Rating|Date|All