Stream Global Services - educational | Glassdoor
There are newer employer reviews for Stream Global Services
There are newer employer reviews for Stream Global Services

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Helpful (2)

"educational"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service and Technical Support Representative in Dublin, Co. Dublin (Ireland)
Current Employee - Customer Service and Technical Support Representative in Dublin, Co. Dublin (Ireland)
Recommends
Approves of CEO

Pros

-needed a job. and luckely, I immensely enjoy doing it.
-pleasant working environment.
-the recruitment experience was fantastic, an open day, very efficient, and to me was stress free, almost enjoyable. reflected an excellent image of the company.
-position is flexible, and they will do their best to accommodate you once you are offered a position.
-good support for your role .
-character and social skills builder.
-first step on the "IT" ladder.

Cons

due to the post's nature, it can be nerve wreaking , make sure that you strategically take your holidays...
service quality coaching is almost useless. you will know your call has been rated, you will rarely get any feed back, yet it will magically appear in your yearly appraisal.
if you do get a feedback, it will almost always be de-motivational.
if it wasn't for the instant gratification that I get directly for my effort with customers, I would have left long time ago.

Advice to Management

during the past year, significant improvement has been noticed. still more transparency is needed. specially in the coaching: give more power to the agents by allowing them -independently - to be able to access their coaching details online. those who do coaching need to expect more accountability of their scores. otherwise you might as well scrap the things and save your selves the salaries of those behind it.

a side from that, am really grateful for the opportunity of being part of an excellent organization like stream..

Other Employee Reviews for Stream Global Services

  1. Helpful (1)

    "Interesting"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    Pros

    It is a fun and warming, diversified environment that you can make a lot of friends at

    Cons

    A lot of politics and somewhat of a popularity contest for advancement


  2. Helpful (1)

    "IT WAS A GREAT experience working with dell products"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative
    Current Employee - Technical Support Representative
    Recommends
    No opinion of CEO

    Pros

    good pay
    flexible hours
    good managers
    it enjoyed the people i worked with , they were very intersting people .
    i hangout with them now

    Cons

    the manager was very lazy

    Advice to Management

    be more personable


There are newer employer reviews for Stream Global Services
There are newer employer reviews for Stream Global Services

See Most Recent

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