SuccessFactors - Doesn't deliver on the hype | Glassdoor
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Helpful (6)

"Doesn't deliver on the hype"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Platinum Customer Success Advocate in Boston, MA
Current Employee - Platinum Customer Success Advocate in Boston, MA
Doesn't Recommend
Disapproves of CEO

Pros

Colleagues are generally pretty good people. Location (for Boston office) is great.

Cons

Managers always assume the worst of CSAs and micro-manage. Salary isn't what it should be and significant raises are given to a select few who put in 50-60 hour work weeks, despite the company claiming they don't want you to have to do that. They put you in a position where you need to put in 50-60 hours in order to get rated well. Managers (particularly second level) do not treat all fairly, and rarely are job openings posted to others and are instead given to hand-picked individuals. Managers never concede anything in a discussion about a particular issue. It's their way or the highway 100% of the time. Opportunities for career advancement are limited. Back-stabbing and politcking is absolutely the name of the game. Executive management is fleeing the company in droves. This is not a comforting place to work.

Advice to Management

Stop focusing on busy work. Employees have enough work on their plates without having to worry about documenting whatever the big flavor of the month is for second level manager. Learn to accept criticism and understand that (to your shock), sometimes employees can be right about a situation. Push back on your managers when requests come in that just don't make sense for the team. Trust your employees. Better raises.

Other Employee Reviews for SuccessFactors

  1. Helpful (4)

    "Disappointing"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Not fun in San Mateo, CA
    Current Employee - Not fun in San Mateo, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    good technologies, good location wise

    Cons

    Simple word. "politics".Work culture and environment and people are placed such that.
    Most importantly company doesn't know why there is such high attrition rate. Managers take side and favoritism.
    They dont care if 10 people leave in a team.. to keep 1 good old guy happy.
    People have potential and can contribute.. but are limited by Management Politics and upper people trying to keep their status quo.

    Advice to Management

    Practice what you preach.


  2. Helpful (2)

    "Nothing exciting"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in San Mateo, CA
    Former Employee - Software Developer in San Mateo, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Above averege pay.
    professional work culture.

    Cons

    One of the worst attrition rates I have ever seen. Senior management dosent care. They simply acquire. If you are looking to work on the latest and greatest technologies then stay away from SuccessFactors. Most of the people are fixing bugs. I can't speak for other departments but its not an exciting company for developers.

    Advice to Management

    Focus on engineering. Build a better engineering management or else you will become another Palm or Nokia. The talent and products you build is what will keep you competitive. Not just selling anything like a maniac.

There are newer employer reviews for SuccessFactors
There are newer employer reviews for SuccessFactors

See Most Recent

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