Suddenlink Communications - Excellent place to start a career. | Glassdoor
There are newer employer reviews for Suddenlink Communications
There are newer employer reviews for Suddenlink Communications

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Helpful (2)

"Excellent place to start a career."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Field Systems Supervisor in San Angelo, TX
Current Employee - Field Systems Supervisor in San Angelo, TX
Recommends
Neutral Outlook
Approves of CEO

I have been working at Suddenlink Communications full-time (More than 8 years)

Pros

Decent pay and benefits
Friendly employees and plenty of room to advance if you are willing to relocate.
Management listens to concerns and is willing to assist.
Provided with tools, uniforms, vehicle, and free service.

Cons

No domestic partnership benefits even though they promote diversity.
Management pay is lower than equivalent positions in other telecommunications industries.
Work order technology causes employees to rush to their next job.
Technologies are delivered before they are tested, which hurts customer's perception of company.

Advice to Management

Put your money where your mouth is when you speak of diversity. Promote it within by supporting different employee groups.

Other Employee Reviews for Suddenlink Communications

  1. "Could be better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support in Lubbock, TX
    Former Employee - Tech Support in Lubbock, TX

    I worked at Suddenlink Communications full-time (More than 3 years)

    Pros

    Great Coworkers, free cable and inet service

    Cons

    Low Pay, in Q too much


  2. Helpful (2)

    "Stressful, frustrating &, at times, exasperating!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Agent in Tyler, TX
    Current Employee - Sales Agent in Tyler, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Suddenlink Communications full-time (Less than a year)

    Pros

    Benefits are decent- health, dental, 401k, free cable are a plus. Pay is decent for Tyler area...

    Cons

    When more big companies come to Tyler, there will be more of a need for competitive commissions, but in the past 2 years, Suddenlink has used all the creativity it can muster as a company to figure out how to pressure agents to sell sell sell and pay them as little as they can possibly get away with for their trouble. What was once a thriving, pleasantly competitive & lucrative sales environment has been reduced to a floor of agents buckling under the pressure to force every product down a customer's throat, regardless of the reason for their call- and pay them peanuts for all the stress & effort. It's sad to see.
    Nepotism, favoritism & greed are the norm here. If you have "it", sups love you, promotions come quickly & easily & you pretty much do what you want. If you don't have "it", you'll be threatened with termination for the same things others are freely getting away with... it's all a matter of who likes you.

    Management jobs go to those who are well liked, not those with the best skills to lead. If the supervisor likes you, you'll be ok. If they don't, forget getting anything but the bare minimum from them. The direction a Suddenlink employee's career takes can rest largely on the supervisor they end up with, so the odds are definitely NOT good at all.

    Sales goals and expectations are inflated for the current economy and are a result of corporate greed. Businesses expect to make a profit, but this goes well beyond that. The majority of expectations are not feasible based on the given circumstances and trying isn't enough.... agents have been forced to call cusotmers back if they couldn't close the sale, etc.

    Advice to Management

    Get back to being a company that is customer focused and treats employees like assets, not like slaves to the company's bottom line, charged with obtaining sales at any cost. Empower your employees instead of making them feel they are in a vacuum where effort doesn't matter and nothing is ever enough.
    I envision a workplace where employees are smiling because they feel they are part of something awesome. (See 100 Best Places To Work: Google) Happy employees make happy customers and happy customers buy! Remember that mentality? Get back to it!

There are newer employer reviews for Suddenlink Communications
There are newer employer reviews for Suddenlink Communications

See Most Recent

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