Suddenlink Communications - Great company to work for. | Glassdoor
There are newer employer reviews for Suddenlink Communications
There are newer employer reviews for Suddenlink Communications

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"Great company to work for."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Account Services Representative in Tyler, TX
Former Employee - Account Services Representative in Tyler, TX
Recommends
Neutral Outlook
No opinion of CEO

I worked at Suddenlink Communications full-time (More than a year)

Pros

Get to talk to people all day, nice people to work with, full time hours, good pay, occasional overtime

Cons

Sitting down all day, difficult customers, goals are sometimes hard to reach, talking all day can sometimes ruin your voice

Other Employee Reviews for Suddenlink Communications

  1. "It started of great but quickly headed downhill"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative II in Tyler, TX
    Former Employee - Customer Service Representative II in Tyler, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Suddenlink Communications full-time (More than 5 years)

    Pros

    Excellent benefits. Free cable and Internet

    Cons

    (Call Center / Tech Support Dept.) After new management stepped in in 2011 they shifted from customer service to how much more can we squeeze out of our customers for a profit. They replaced knowledgeable supervisors with babysitters to make sure we were making sales ( i.e. the billing and tech departments). As the good supervisors left one by one, so did the veteran agents. Which lead to more calls from even more upset customers because all the rookies on the floor were not up to the challenge. I was there 5 years. The first 3 years would get 5 starts ~ year 4 was a 3, and I finally had to leave after the new people were getting better score cards than me when the only thing they did was sell stuff - not fix anything.

    Advice to Management

    You people forgot what customer service was all about. Taking care of there needs .. not trying to sell them services they don't want.


  2. Helpful (2)

    "Excellent place to start a career."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Systems Supervisor in San Angelo, TX
    Current Employee - Field Systems Supervisor in San Angelo, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Suddenlink Communications full-time (More than 8 years)

    Pros

    Decent pay and benefits
    Friendly employees and plenty of room to advance if you are willing to relocate.
    Management listens to concerns and is willing to assist.
    Provided with tools, uniforms, vehicle, and free service.

    Cons

    No domestic partnership benefits even though they promote diversity.
    Management pay is lower than equivalent positions in other telecommunications industries.
    Work order technology causes employees to rush to their next job.
    Technologies are delivered before they are tested, which hurts customer's perception of company.

    Advice to Management

    Put your money where your mouth is when you speak of diversity. Promote it within by supporting different employee groups.

There are newer employer reviews for Suddenlink Communications
There are newer employer reviews for Suddenlink Communications

See Most Recent

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