SugarCRM - Fun, energetic, rewarding - a place to learn and grow | Glassdoor
There are newer employer reviews for SugarCRM
There are newer employer reviews for SugarCRM

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Helpful (1)

"Fun, energetic, rewarding - a place to learn and grow"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Cupertino, CA
Current Employee - Anonymous Employee in Cupertino, CA
Recommends
Positive Outlook
Approves of CEO

I have been working at SugarCRM full-time (More than a year)

Pros

- Passionate leaders who have high expectations, but are supportive.
- Our colleagues are extremely hard-working, excited about the product and company, like to have fun, and pitch in to help each other.
- Sugar still has a start-up feel in many ways even though it is 9 years old: fast-moving, high energy, accomplishments are seen quickly, employees are closer to the product and customers
- Work space is open and collaborative

Cons

- Internal communication needs further improvement
- Parking can be a challenge

Advice to Management

- Improve the flow of direct communication to your managers and team.

Other Employee Reviews for SugarCRM

  1. Helpful (15)

    "A once-cool company that's lost its way"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cupertino, CA
    Former Employee - Anonymous Employee in Cupertino, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SugarCRM full-time (More than a year)

    Pros

    Smart people (in ever-diminishing numbers); an exciting market with plenty of room for innovation.

    Cons

    The great pity is that the company came out of its annual conference in 2012 with the wind at its back - and immediately started coming off the tracks. Management changes starting in August, 2012, were followed by layoffs that were capricious and seemingly random, and which continued through the duration of my time there. ("Coming to work on Fridays is like playing HR Russian roulette," observed one colleague.) The newer managers (nearly all of whom had no experience in the CRM industry) showed little faith in their employees' skills, and they also showed an astounding lack of respect for employees' time, with long meetings becoming frequent. One weekly 90-minute meeting routinely featured long debates among executives about slide templates, chart formats and other minutia. It was clear that the meeting served to update managers on what was going on in their departments, since they never bothered to understand that by speaking to their employees. Internal politics became the primary focus, not the product. Wholesale turnover in sales and marketing has contributed to a severely demoralized company mood.

    Some employees' efforts were actively stymied by their managers as a way to demonstrate those employees' ineffectiveness and set the stage for their dismissal. In other cases, an employee might get three contradictory instructions from three different managers. Initiative is not only unwelcome - it tends to be punished by management. Communication and long-term planning is almost non-existent in parts of the organization.

    Advice to Management

    The top management is extremely talented. They need to stop daydreaming about an IPO or an IBM acquisition and fantasizing about turning into an enterprise-focused company overnight, and start looking hard at what's actually going on on a basic level within the company. They have people in key management roles who may be good at "managing up" but are terrible at "managing down," and the the talent that really makes the company run is being driven out or purged. You need to act fast before SugarCRM's not a company of eager, energetic, ambitious innovators like it was and instead becomes a company entirely staffed by yes-people, toadies and low performers.


  2. Helpful (4)

    "One of the best engineering environments in the valley."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cupertino, CA
    Current Employee - Anonymous Employee in Cupertino, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SugarCRM full-time (More than a year)

    Pros

    Awesome place to work. CEO on downwards are all technical provide great leadership. Engineering is moving from a start-up mode into a larger, more refined process. Wonderful to be a part of this growth. Friendly management, and great peers.

    Cons

    Can't think of any downsides to working at Sugar at the moment. A bit of growing pains, but that comes with any company thats maturing.

There are newer employer reviews for SugarCRM
There are newer employer reviews for SugarCRM

See Most Recent

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