SumTotal - TotalPotential, TotalMediocrity | Glassdoor
There are newer employer reviews for SumTotal
There are newer employer reviews for SumTotal

See Most Recent

Helpful (1)

"TotalPotential, TotalMediocrity"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Senior Technical Support Engineer in Bellevue, WA
Current Employee - Senior Technical Support Engineer in Bellevue, WA
Doesn't Recommend
Disapproves of CEO

Pros

Good benefits, market leadership (albeit in a small and underdeveloped market), good engineer-level personnel. A lot of good individuals to work with at the company both in North America and abroad. Positive cashflow leads to financial stability that is a major improvement over the competition, hopefully this will lead to sustained profitability soon. New product offerings coming online that should expand SumTotal's presence in the market significantly. The compensation is close to competitive for the positions and time off is very generous. Also the flex scheduling is very helpful in overcoming a lot of the transportation issues that exist near the major offices.

Cons

C-level staff and senior management do not have a long term plan or vision for the company, lack of thought leadership in the market, competing priorities and poor execution lead to lots of emergencies and escalations. Always behind the curve technically and never the first to bring a solution to market. Products are overly complicated and extremely buggy. Customers are often irate and 'escalation' is the word of choice for everything in SumTotal. Because the senior management is unable to prioritize escalations in any way resources are worked nights, weekend and vacations are canceled on a regular basis. Work life balance is not good for operational teams and morale is extremely low cross the whole company leading to a lot of defensive positioning internally.

Advice to Management

They need to back out of the fire fighting and focus on generating a long term (more than 3 quarters) plan for the company. They also need to hire a legitimate CTO that can help expand our product vision and innovation. Realistically moving more of the key roles back to North America would also be an improvement now that India is reaching closer to income parity and the dollar has weakened so much.

Other Employee Reviews for SumTotal

  1. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Quality Engineer in Hyderabad (India)
    Current Contractor - Quality Engineer in Hyderabad (India)
    Recommends
    Positive Outlook

    I have been working at SumTotal as a contractor (Less than a year)

    Pros

    Excellent Working environment in the office and the colleague's are expressive

    Cons

    I felt there are nothing to say about the cons really

    Advice to Management

    Keep maintaining the same around.


  2. "ok company for freshers, requires good management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SDEII in Hyderabad (India)
    Former Employee - SDEII in Hyderabad (India)
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at SumTotal full-time (More than a year)

    Pros

    Exposure to lots of technologies

    Cons

    Poor management and lack of future vision

    Advice to Management

    Retain employees instead of searching for new

There are newer employer reviews for SumTotal
There are newer employer reviews for SumTotal

See Most Recent

Work at SumTotal? Share Your Experiences

SumTotal
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or