SunGard - Poor Customer Service and Quality. | Glassdoor
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There are newer employer reviews for SunGard

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Helpful (1)

"Poor Customer Service and Quality."

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Project Manager in Birmingham, AL
Former Employee - Project Manager in Birmingham, AL
Doesn't Recommend
Disapproves of CEO

Pros

You can be a slacker and still get a paycheck.

Cons

You represent a company with a reputation for poor customer service and poor quality. SunGard focuses solely on Sales and does not strive for good customer service or product quality. They sell a client a bad product and then when the client complains they try to sell them another product that won't be as bad.

Advice to Management

Change focus away from sales and toward product quality and customer service. At some point a viable competitor will enter the market and take business away from you, if they haven't already. Or clients will go back to in-house solutions. Clients will not put up with poor quality and service forever.

Other Employee Reviews for SunGard

  1. Helpful (3)

    "Probably the worst place I have ever worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Newark, NJ
    Former Employee - Project Manager in Newark, NJ
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Had the ability to travel internationally to other offices, so I gota few fully paid trips out of them. Some of the people are down to Earth, but the Management fosters a back-stabbing political climate. Very easy hours: 9-5 at the worst.

    Cons

    Worst Management I have ever seen. A complete lack of concern for the customer. Poor and antiquated technology. Zero opportunity for advancement. Extremely poor compensation and benefits. There was no communication from management about anything. You had to rely on the rumor mill to learn anything. Lousy office environment since they were too cheap to invest in anything.

    Advice to Management

    These people are so far beyond help.


  2. "Work here if you like long hours and low pay checks"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Wayne, PA
    Current Employee - Consultant in Wayne, PA
    No opinion of CEO

    Pros

    Could not ask for a better group of people to work with.

    Cons

    Long hours with no compensation. The pay is very low when compared to the industry standards. Many jobs being outsourced to India. No formal training of any kind on any systems used in the day to day job. Many tasks are boring and relate nothing to the business what so ever. Management is often times too busy on the phone to help out thier employees. Spend hours upon hours playing phone tag with other departments and business units.

    Advice to Management

    Need to learn how to manage people better. Management needs to realize that people have lives outside of work. They also need to start paying people for overtime, comp days just arent going to cut it for the amount of work that people do around here.

There are newer employer reviews for SunGard
There are newer employer reviews for SunGard

See Most Recent

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