SunTrust - SunTrust is a Great bank to work | Glassdoor
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There are newer employer reviews for SunTrust

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"SunTrust is a Great bank to work"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Teller
Current Employee - Teller
Recommends
Approves of CEO

Pros

Surrounded by Team Players. SunTrust offers growth and various incentives so long as the employee wants to succeed.

Cons

sometimes there is drama. but as long as one does not fall into it, all is Great!

Other Employee Reviews for SunTrust

  1. Helpful (1)

    "Good Job, but underpaid"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Financial Service Representative IV
    Current Employee - Licensed Financial Service Representative IV
    Approves of CEO

    Pros

    Good Training. Company has a focus on customer service. There is plenty of opportunities to grow as a banker. Co-workers have always been easy to work with. Always had a good work life balance.

    Cons

    Upper management is constantly developing new ideas to drive sales that have no practical use in the real world. Pay is below industry average and the annual raises are non-existent. Goals are often unattainable. Top down micro-management at its finest. Can't keep good talent due to lousy pay

    Advice to Management

    Teach management how to manage by example and not by fear. Reward good employees with better pay to retain top talent.


  2. Helpful (1)

    "Most of the time good; ridiculous way of keeping PPI (customer service) scores in check."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    Good hours and benefits, convenient locations.

    Cons

    Outdated equipment to deal with. PPI scores (customer service). Now implemented, you can get 8 - 10 good scores, one bad one and you and your whole team must attend a "punishment" meeting. It is not called that, but you must attend on an evening meeting during the week for one hour. This meeting continues weekly until your scores come up for the month. Customers score you from one to 10, if a client gives an 8, it is the equivalent of a "0". Suntrust wants 90+, or your in trouble. Then you start again next month. If someone gets consistently bad scores, obviously they need help in getting their priorities straight. However for those who get consistently good scores, it is detrimental to make those same people attend these night time meetings. You can't, in this case, treat a whole banking location as one. There is no incentive for those doing a good job to keep doing that good job if they must attend these meetings also. Suntrust must learn to deal directly with the problem employees, or employees who are not doing their best. It is unjust to make everyone in the same location deal with a problem they have no control over. Not to mention the Gallop poles that are done make no sense. This whole system must be rethought. They expect you to attend even if you have to arrange more child care, or baby sitting, change your plans each week to fit Suntrust's last minute meetings in the evening. Do all areas have this bad program?

    Advice to Management

    Need upper management that knows how to encourage its employees with positive reinforcement, not negatives all the time. Our area's management is very negative and unfair in the way the enforce their rules and regulations. Give your good employees a break and just deal with people who need additional training by themselves. Suntrust's Management has seen a revolving door in a particular area and needs to train its management in how to handle its employees effectively.

There are newer employer reviews for SunTrust
There are newer employer reviews for SunTrust

See Most Recent

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