SunTrust - High Business to IT Group Conflict | Glassdoor
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There are newer employer reviews for SunTrust

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"High Business to IT Group Conflict"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Architect in Atlanta, GA
Former Employee - Architect in Atlanta, GA
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I worked at SunTrust full-time (More than 5 years)

Pros

Good Salaries, Cost of Living Increases

Cons

Very poor PC/Laptop support - many issues with basic software like MS Office, IE.
Poor IT Management - focused only on schedule, and not at all on quality.
High level of outsourcing - many onshore contractors with no incentive to produce long-term quality deliverables.
Lack of documentation, especially for Cobol systems.

Advice to Management

Increase business trust with more credible applications that actually work well longer than 6 months.
Quit spreading work out to so many different vendors for production support - 4 different vendors just to get a laptop fixed is ridiculous.
Develop business knowledge in-house with employees, rather than considering employees interchangeable with cheaper offshore personnel.

Other Employee Reviews for SunTrust

  1. Helpful (1)

    "Unrealistic Goals"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Specialist in Tampa, FL
    Former Employee - Client Service Specialist in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SunTrust full-time (Less than a year)

    Pros

    Absolutely nothing. SunTrust was once a great hybrid of community and corporate (much like Wachovia)... now the company has gone full corporate retard.

    Cons

    -Upper management in the Tampa Bay area has been replaced by BoA and Wells Fargo clones.
    -Monthly cash commission system was stripped in 2013 and replaced by a bogus quarterly point system that is unattainable in 90% of the branches.
    -Cold calling... PBs & CSSs are essentially glorified telemarketers with 10 times the responsibility.

    Advice to Management

    Hah... like they even care.


  2. "Worst job experience of my life"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller Coordinator in Chesapeake, VA
    Former Employee - Teller Coordinator in Chesapeake, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SunTrust full-time (Less than a year)

    Pros

    The money was incredible and the benefits were affordable. Training was sufficient

    Cons

    The people who work at the branches are the meanest! They do not want new employees and they will do everything to make you miserable! The sales pressures are so high that everyone is on edge and your co-workers tell you that management does not care

    Advice to Management

    fire most of your branch employees if you want good people to stick around


There are newer employer reviews for SunTrust
There are newer employer reviews for SunTrust

See Most Recent

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