Superdrug - Decent for students and first time workers but not as much everyone else. | Glassdoor
  1. "Decent for students and first time workers but not as much everyone else."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Part-time Sales Advisor in Ilford, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Superdrug part-time for more than a year

    Pros

    Usually a good team that supports you Even paced work flow Just pleasant to work at Good hours and my manager is nice so far.

    Cons

    Low wage - especially for areas like London where everything costs more and the living wage is £10.20 (approx) You have to up-sell to every customer at the tills whether you want to or not and it makes interactions tense and uncomfortable. It also makes customers not want to come back because such blatant clunky up-selling makes the company seem untrustworthy and desperate. My job should be to help customers and... occasionally show them some offers and up-sell when relevant. Not many people want the sim cards, truthfully. The perfume offers do work however, but there should be some kind of commission for the workers, considering the pay is low. The tills are problematic and you can't do anything without needing a manager to sign it off, e.g. even for cancelling a single item in transaction, problems arise, a manager is needed and they can only cancel the entire transaction list. There are always deals on and it's hard to keep track of, so much so that the customers often pick something thinking it is on sale because the label suggests so to find out the label is old and the deal was last month. It's clean there's too much going on.

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    Advice to Management

    Allow sales advisors to upsell only thewhen they feel it would help the customers and not just fit a quota. This constant"do you want our aim? Do you want out star buys" makes superdrug look untrustworthy.

    Superdrug2019-03-29
  1. Helpful (1)

    "Awful."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Management in North Wales, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Superdrug full-time

    Pros

    Seeing familiar faces of customers who regularly come in. Some members of staff are really nice to work with there

    Cons

    BULLY tactics from all angles. No support whatsoever. Absolutely no thank you for hard work, the praise seems to go to the ones who are work shy but can talk the talk when challenged. Unfair expectations. Managers have an AWFUL and unfair attitude towards their staff, beyond unprofessional. Going home in tears , VERY degrading and uncomfortable place to work. Made to feel at fault for everything that goes wrong.

    Advice to Management

    Stop bullying and harassing your staff. When seeking advice from HR even they don’t help you. You literally have no support. Train your management how to treat people better rather than use bullying and intimidating behaviour!!

    Superdrug2017-12-10
  2. "Alright"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Leader 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Superdrug part-time for more than a year

    Pros

    30% Staff discount Possible progression

    Cons

    Hours arent very flexible Weak work/life balance

    Advice to Management

    N/A

    Superdrug2019-11-25

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