Superdrug - Bad | Glassdoor
  1. Helpful (2)

    "Bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Advisor 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Superdrug part-time for less than a year

    Pros

    30% discount on own brand products, 10% other.

    Cons

    Extreme pressure to sell Star Buys, Beauty Cards and Sim Cards with next to no training. I had to hunt down my staff discount card or this wasn't going to be issued to me. I was not given access to the online 'Hub' called 'The Edge' for further training and development. This meant that my product knowledge was limited due to lack of proper training. I had quite a few issues with the management in the store I worked... at and because I had no access to their 'Hub', I had to locate the number for HR and Head Office myself. This ended up costing me, £16+ in phone call charges because their offices are 0843 numbers which are not included in most phone plans. Management do not care about staff or customers for that matter. I have never worked anywhere where the customer was not the sole focus and service was not a priority. Some of the interactions I had witnessed between management and customers often made me cringe. I experienced a very clicky environment as a new staff member and also bullying. I loved shopping at Superdrug as a customer and was full of enthusiasm to start the role, this was shot down in flames at every opportunity and no encouragement or praise was offered. Management have no idea what they are doing and are very incompetent in all aspects of the job. Some of the offers are confusing to customers because of how they are worded. I was left on my own on the shop floor multiple times, while other staff members chatted in the back. You are required to stop and conduct a full body search for any suspected thieves, all for minimum wage. I have never worked anywhere so bad in my life and if you don't thrive in a negative, high pressure and competitive environment, with a poor wage packet and employee benefits then you will thrive. However, if you do actually care about people and customers, then this is not the place for you. Staff facilities are awful, filthy staff room and toilets that never get cleaned. Not allowed out on 15 minute break. Can't write notes on receipt paper due to 'shrinkage'. Expected to work 10 minutes prior to shift, without being paid, to act as a witness to 'count the safe'. Never taken off the shop floor when your shift is finished, left to serve customers while other staff members stand around talking and doing nothing. No consideration for the fact you're not getting paid and you might actually have a life outside of Superdrug. Management visibly disgruntled when they are summoned out of the office to actually do their job and issue a refund or exchange to customers. As a Sales Advisor you are not able to void anything over £5 or given any responsibility, resulting in queues and unhappy customers etc. Continuously searched after every shift, no trust is put in you as an employee. The list goes on...

    Show More

    Advice to Management

    Hire people who actually care about their staff and customers. Create a positive environment where staff feel supported and encouraged to do well. Allow employees access to benefits and facilities they should have access to. Stop being so money hungry and focus on service, the sales with follow. Stop putting so much pressure on staff to sell sell sell, they are already trying their best, you offer no commission and... unfortunately you can't force people to buy things. By constantly pressuring staff to sell to customers, the customers become annoyed and it builds mistrust. Have trust in your staff and stop making them feel like thieves. Give staff adequate sales training and stop setting unachievable goals.

    Show More
    Superdrug2019-04-24
  1. Helpful (1)

    "Awful."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Management in North Wales, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Superdrug full-time

    Pros

    Seeing familiar faces of customers who regularly come in. Some members of staff are really nice to work with there

    Cons

    BULLY tactics from all angles. No support whatsoever. Absolutely no thank you for hard work, the praise seems to go to the ones who are work shy but can talk the talk when challenged. Unfair expectations. Managers have an AWFUL and unfair attitude towards their staff, beyond unprofessional. Going home in tears , VERY degrading and uncomfortable place to work. Made to feel at fault for everything that goes wrong.

    Advice to Management

    Stop bullying and harassing your staff. When seeking advice from HR even they don’t help you. You literally have no support. Train your management how to treat people better rather than use bullying and intimidating behaviour!!

    Superdrug2017-12-10
  2. "Alright"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Leader 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Superdrug part-time for more than a year

    Pros

    30% Staff discount Possible progression

    Cons

    Hours arent very flexible Weak work/life balance

    Advice to Management

    N/A

    Superdrug2019-11-25

Discover more reviews about Superdrug.