Superior Beverage Group - Reconciliation/ Customer Service | Glassdoor
  1. "Reconciliation/ Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Glenwillow, OH

    I have been working at Superior Beverage Group full-time for more than a year

    Pros

    People are friendly, The gym with shower availability and café are nice for lunch time, large facility, Sales teams and other areas have nice perks/ incentives of contest for amounts sold. Wine tasting , updating education, sampling, luncheons, etc. Customer service is friendly and accepting, reconciliation team is also part of the sales at the window for off the street customers deal with many faces of public,... inside sales and sales people, merchandiser, leaders and all kinds of people.

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    Cons

    The training process has gone to pot. Sales people are thrown to the wind to either fly for fall and then forgotten about. Therefore wrong information gets out and there becomes a mess or bad taste of business with customers. The equipment needs updated and they keep fixing things that are not broke with the computers, and tinker with stuff and it does break. Higher management is related in one way or another to a... cousin, sibling, wife, husband, daughter, niece, etc... even some through out the company so never say a cross word. The company rewards the ones that slack and those that bust their tails are just there and eventually leave due to the lack of pay increase or even the lack of management solving problems because they don't want confrontation. The education could be spread a little wider with the customer service/ reconciliation team because they are your voice on the phone and in person at the window. The knowledge of what items taste like verses what it pairs well with is a big selling factor to some. To know what you are taking about vs bs-ing someone brings customers back. Recon and Customer service is the forgotten land of Superior beverage, yes people visit and drop off left over food or invite the team to join but think about this, the phones don't stop, the customer service window doesn't close till the end of the day so we were unable to truly enjoy ourselves at functions of luncheons or breakfasts when invited. We would send 1 or 2 people down to get for all or in shifts go get our food and come back to our desk to eat. Don't rely on computers for text or phones for the grunt work of sales. In person is best. People do not want to leave a voice message of their order and then find out their sales person is either no longer theirs or on vacation so they don't get their order then are out of product due to only delivery is 1x a month or every other week. No reviews, bonus if you are employee of the month, sales who reaches their goals or driver who is below the product breakage amount- what about the warehouse team, the recon team, customer service team who takes orders or fixes things for other people who get the credit?

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    Advice to Management

    Listen and learn from your good people before it is too late. Build a good solid foundation of other than family. You have good people that have a dream in this company, work hard and are getting frustrated because they are not getting anywhere or their voice is not listened to. Remember those people. Lead by example, you might have done this work in the past but do you remember how to do it in the now-a-days? Your... people will think more of you if you are in the field with them on training or looking over accounts, putting a face with Superior than sitting in an office , playing golf or off on vacation. Yes you earn a vacation, time off but do you know that your business is still running on the dream it was built on while you are away or are there changes happening while you are gone and why did those changes happen? The millennial way is not what this company was built on. It helps to advance it but is not the best way to keep it growing. Combine both eras. I know I am on on the inside of everything and there are 3 sides to everything but communication is key. Help others see the dream by sharing. Don't let the good ones leave without knowing why they left. Start with Why and Leaders Eat Last should be a requirement for all to read.

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    Superior Beverage Group2017-10-31

Other Employee Reviews

  1. "A great and ambitious company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Territory Sales Representative in Canton, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Superior Beverage Group full-time for more than 3 years

    Pros

    Competitive pay structure, most sales positions are commission based but with guaranteed money. Fun work environment. Promotes from within.

    Cons

    Very structured ladder of advancement. Huge non consolidated sales territory that includes a very extensive portfolio of brands. Monthly goals that might fare better as bi monthly goals.

    Advice to Management

    Continue to develop people in to roles that make sense for them. Widen the gap between the pay for top earning reps and sales managers.

    Superior Beverage Group2018-03-06
  2. "Decent company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Representative 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Superior Beverage Group full-time for more than 3 years

    Pros

    Pay was OK and day to day activities weren't repetitive. Really good benefits

    Cons

    Bonus and commission structure could use a lot of refinement

    Superior Beverage Group2019-06-19

Discover more reviews about Superior Beverage Group.