Support.com - Good Pay and decent staff | Glassdoor
There are newer employer reviews for Support.com
There are newer employer reviews for Support.com

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Helpful (2)

"Good Pay and decent staff"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Personal Technology Expert in Redwood City, CA
Current Employee - Personal Technology Expert in Redwood City, CA
Recommends
Neutral Outlook

I have been working at Support.com full-time (Less than a year)

Pros

Work from Home! The biggest problem I had was going down stairs to get some coffee. Good pay and chances for overtime. There are also opportunity's for getting off early if you want to. Benefits include 10 paid days off and 7 floating holiday's.

Cons

Policies change, you have to stay on top of them. Some policies make no sense, but just do as they say and you'll be fine. Since this is a work from home job you can't have background noise. To prevent any noise problems I created my own command center in a good sized closet.

Advice to Management

Offer a better way for your workers to submit ideas for improvement.

Other Employee Reviews for Support.com

  1. "Excellent company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Technology Expert in Redwood City, CA
    Former Employee - Personal Technology Expert in Redwood City, CA
    Recommends
    Positive Outlook

    I worked at Support.com full-time (Less than a year)

    Pros

    worked from home
    great coworkers
    lots of tech articles to read
    helpful coworkers and supervisors.

    Cons

    forced overtime
    tech pages scattered all over the place
    guidelines sometimes do not reflect recent changes
    difficult as new hire to find how to request time off.


  2. Helpful (2)

    "Decent job if you live at home with Mom and Dad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Solutions Engineer in Redwood City, CA
    Former Employee - Solutions Engineer in Redwood City, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Support.com full-time (More than 3 years)

    Pros

    Work from home. Its a job. Great coworkers. Easy work. You get a wireless mose valued at $1.50 after 4 years of service.

    Cons

    Incompetent management, morally questionable polices, no raises to any employee in more than 4 years, no paid Holidays, very poor documentation. Each Supervisor will give a different answer. Dishonest sales tactics are used and the technicians are the ones who get the brunt of this.

    Advice to Management

    Fire yourselves and hire competent management. Get your people and documentation on the same page. Include the folks that do the work in the decisions that are made.


There are newer employer reviews for Support.com
There are newer employer reviews for Support.com

See Most Recent

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