Support.com - Many Improvements Could Be Made | Glassdoor
  1. Helpful (7)

    "Many Improvements Could Be Made"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Remote Services Technician in Sunnyvale, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Support.com full-time for more than a year

    Pros

    *You could work from home *Everything was pretty relaxed as long as you did your job *Your breaks and lunches were set in the schedule so you could work independently through the day without somebody reaching out to you.

    Cons

    *You're shamed if you have to call out when sick. No sympathy at all. Just shame. *You're shamed if you have to go to the bathroom outside your breaks/lunches (I have kidney problems not something I can control) *It's extremely hard to get in touch with a supervisor when you need help *The only time supervisors chime in is to make everybody feel like they are doing a horrible job.

    Advice to Management

    *Communicate better with the employees and answer questions *Stop shaming people for things they can't control. *If somebody hasn't been given a warning about their metrics, talk to them first before firing them.

    Support.com2019-07-19

    Support.com Response

    July 22, 2019Support.com Leadership Team

    Thank you for your feedback. As an organization, it is important that our employees come to work as scheduled. We supply our employees with 5 PTO days and 7 Floating Holidays to cover missed time. It is important that employees use their time allotted and avoid missing additional ...

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  1. Helpful (1)

    "Good place for growth if you can keep up with everything."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Remote Support Tech RST in Charlotte, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Support.com full-time for less than a year

    Pros

    Benefits and remote work. People complain about the so much with this company and I can understand why. However, saying they lie or not transparent is completely false. If you look in the Spirit page all the information is right there including what you agreed to when you accepted you position in the company. Everything from how coachings are conducted to NPS spreadsheets and meeting notes from the companies IT... department. Recently we experienced a tool outage. The meeting notes addressed this and they are currently looking for solutions to not only prevent this from occurring again but looking at ways of identifying them before they happen. If you wanna stay up-to-date in this company you NEED to be an independent worker and look for the information on your own.

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    Cons

    Limited pay. In order to move up you have to have at least 6 months of employment. This is the standard for most companies tho.

    Advice to Management

    Pay attention to those supervisors who are too lax in their roles. It can create a feeling of uncertainty in agents when coaching. Would love to see roles open up in HR and hiring.

    Support.com2019-03-14

    Support.com Response

    March 19, 2019Support.com Leadership Team

    Thank you for taking the time to provide us with your feedback and insight. We appreciate that you recognize we are very transparent with our employees, and we are looking for those self-managing work-from-home employees who appreciate transparency from an employer. We do value our ...

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  2. "Great co-workers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Contact Center Supervisor 
    Positive Outlook

    I have been working at Support.com full-time for more than 8 years

    Pros

    There are some great people that I work with that truly care about the work they do and the people they help. They are truly trying to turn things around for the better

    Cons

    Pay rate has always been the issue. There are no raises unless you get promoted, so although the cost of living continues to go up, the pay rate is not keeping up.

    Advice to Management

    Pay raises based on performance.

    Support.com2019-09-14

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