Support.com - Dead-End Job For Moderately Intelligent Individuals | Glassdoor
  1. Helpful (4)

    "Dead-End Job For Moderately Intelligent Individuals"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Remote Support Technician in Sunnyvale, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Support.com full-time for less than a year

    Pros

    Literally, the only "Pro" to this job is being able to Work-From-Home.

    Cons

    - Decent health insurance benefits for full-time (30+ hours per week) but extremely low pay for the kind of work you're asked to do on a regular basis. On average, agents working directly for SDC's clients (i.e., Comcast) make 38% more than agents working for the company. - Incompetent Operations Team; specifically, scheduling and requesting Time Off - Inadequate Training - Often times unable to resolve a... customer's issue(s) - Condescending Management, HR & Operations

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    Advice to Management

    I suspect very few if any Team or Operations Managers have any experience working in call centers. Maybe you should start there.

    Support.com2019-08-14

    Support.com Response

    August 19, 2019Support.com Leadership Team

    Thank you for taking the time to leave a comment. We are very proud of our organization and the many roles we offer both in the work-from-home call center space as well as our technology business. All of our managers have a plethora of experience and bring a high level of leadership ...

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  1. Helpful (2)

    "Decent entry level job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Remote Services Technician 
    Recommends
    Positive Outlook

    I have been working at Support.com full-time

    Pros

    Work from home. Entry level. Everyone is nice and willing to help.

    Cons

    Buying equipment if you don’t have it. Starting pay is kinda low.

    Support.com2019-06-10

    Support.com Response

    June 24, 2019Support.com Leadership Team

    Thank you for your feedback. We appreciate your support and wish you well in your new endeavors.

  2. "Great co-workers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Contact Center Supervisor 
    Positive Outlook

    I have been working at Support.com full-time for more than 8 years

    Pros

    There are some great people that I work with that truly care about the work they do and the people they help. They are truly trying to turn things around for the better

    Cons

    Pay rate has always been the issue. There are no raises unless you get promoted, so although the cost of living continues to go up, the pay rate is not keeping up.

    Advice to Management

    Pay raises based on performance.

    Support.com2019-09-14

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