Sur La Table - Sales Associate | Glassdoor
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There are newer employer reviews for Sur La Table

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Helpful (3)

"Sales Associate"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Sales Associate
Current Employee - Sales Associate
Recommends
Neutral Outlook

I have been working at Sur La Table part-time (More than 3 years)

Pros

Very enjoyable environment to work in. Most every employee is easy going, helpful and friendly. Generous discount. relaxed work flow. Nothing particularly difficult or challenging. great temporary job or great job for people new to retail. Not too difficult to advance. my personal manager is perhaps the best one i have ever had but i dont think all stores are this lucky.

Cons

little to no pay offs. seeing others promoted makes me glad i didn't go for a higher position. company has unrealistic goals with laughable rewards for the amount of knowledge and sales they ask of employees. as far as i hear the pay upgrade from associate to manager isn't significant especially for the stress you get afterwards when you don't meet the unrealistic goals. very often hours are cut. I've worked weeks with only 4.5 hours. sell a $5000 machine? here is a $20 gift card to the store you work at.

Advice to Management

store associates and even store managers are in the same boat and bare the brunt of the company. Company asks too much of associates who push the CORE sales with often times little to no worth while rewards. why should i struggle to push your sales and beg to get at least 20 hours week to week?

Other Employee Reviews for Sur La Table

  1. "A leader in spite of one-dimensional marketing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager
    Former Employee - Assistant Store Manager
    Positive Outlook
    Approves of CEO

    I worked at Sur La Table full-time (More than 3 years)

    Pros

    Employee discount of 40%
    Excellent product selection
    Still focused on providing good support to existing customers
    A chance for California employees to earn extra $$$ through class action settlements

    Cons

    Hours are managed so tightly and poorly in many locations that legally required breaks are not always provided, so if you work in California you may receive hundreds of dollars in legal settlements if you stick around long enough.
    Stores are super-full of merchandise for 90% of the year, making it very difficult to setup according to the instructions from marketing (and when you don't comply, upper management is very unkind with their feedback). This is worse as special seasons approach as the warehouse will send you all of your season's merchandise in a single shipment.
    Upper management is very numbers focused, so District Managers who lack people skills can still get rewarded as long as their stores make their numbers.
    Their singular focus on marketing through catalogs makes "attaching the sale" to a customer in their database vitally important; however, if an existing customer is not in your store's local database the process takes way too long.
    The busiest stores shift their receiving to overnight shifts for the holidays - this is exceptionally hard on year-round associates.

    Advice to Management

    Do skip-level reviews with store associates - ask if the DM even knows their name (or has bothered to say hello)


  2. Helpful (11)

    "Skip this one."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Company discount is decent enough.

    Cons

    Management is awful and disrespectful to employees. At least in my experience. The GM was good, his assistant was good. The woman I worked with was racist, homophobic, and horrible in general.

There are newer employer reviews for Sur La Table
There are newer employer reviews for Sur La Table

See Most Recent

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