Sur La Table - Destructive Management Style | Glassdoor
There are newer employer reviews for Sur La Table
There are newer employer reviews for Sur La Table

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Helpful (3)

"Destructive Management Style"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in Santa Monica, CA
Former Employee - Anonymous Employee in Santa Monica, CA
Doesn't Recommend
Disapproves of CEO

Pros

Interesting customers
Learn a great deal from customers
40% discount on regular priced items
Many of the co-workers are really nice

Cons

Management, which includes the District Manager, do not care about the employees, its all about reports. Long term employees are not respected. There is no recognition of employees strengths or accomplishments unless you are among the chosen few. Holiday hiring a disaster-hours are kept mainly for the temp workers who are also paid a higher hourly salary. Those employees with product knowledge are pressured to sell, sell, sell while the temps are on the registers. So different expectations, different salaries.

Advice to Management

Read the review dated 5/20/10 "Some reasons to work for Williams and Sonoma instead of Sur La Table". Clueless management don't know how to keep good employees.

Other Employee Reviews for Sur La Table

  1. "A place to enjoy Corporate working"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Santa Monica, CA
    Former Employee - Sales Associate in Santa Monica, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great customers to meet. Solid discount. Enjoyable training events.

    Cons

    Management, management, management. With the turnaround of employees and staff happening faster than a meal ordered at McDonald's, it's no surprise this is their biggest problem. They don't know how to balance managing a team, with a realistic expectation from their employees. Unfortunately the company has become so focused on sell, sell, sell, that they don't compensate the thoughts of their employees. I knew this store was going in a bad direction when improvements to our stock/ break room left us without a fridge or even water for months. As much as they promised to substitute water for the time being - they never did. They never cared to listen to the complaints and concerns of us. Instead, they wanted more selling, higher sales, and still pay us minimum wage. I'm not sure how you think your expectations are realistic. I could not be more dissatisfied with the way this company has turned into.

    Advice to Management

    Re-evaluate what your mission statement is, and the core values of this company and realize you have stepped so far from it, that this is no longer the company it once was. Listen to your employees because it is the sales associates that work the hardest meeting the goals you so kindly put forth. If the sales associates aren't happy, you're not going to get the results you want.


  2. Helpful (3)

    "If you like shopping here, don't go to work here, you won't want to shop here anymore"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The discount is ok, the customers are nice, if you are a foodie you will enjoy talking about food and cooking at work, nice products

    Cons

    Poor management, no real policies, only the ones they make up as they go along to pacify or scold employees, depending on the day. No training to speak of regarding product, except select high priced items. Although they carry many products, you are told not to sell certain ones because of price point or profit margin, scolded if you do. Zero communication - you never know if what you are going to do is going to incur the wrath of a manager - micro management to the point of ridiculous, if management is the right word. You may be told you are empowered to make decisions, but you are not. There is no right answer here, as someone else mentioned. Back stabbing and gossip between management and employees. Unfair and rude treatment of employees, with no accountability to anyone. Upper management answers to no one, while they are fully aware of problems, they don't care how employees are treated. If you are brave enough to ask for some accountability, you will be retaliated against with cut hours, even more rude treatment and a hostile work environment. You may not get fired, but they will be sure you quit. Promises of pay raises never happen - if they do they are insulting at best. No adherence to labor laws regarding breaks and hours worked. Really high turnover rate creates instability and confusion on everyones part. Read all of the other reviews, and include anything I forgot - they are very accurate and and should be a warning to anyone thinking of working here.

    Advice to Management

    Someone up there please pay attention to these reviews. Sur La Table has the potential to be a good place to work, but the current management style is a disaster. I am sure you could still turn a profit without alienating your employees and former employees and turning them into customers of your competition. With the high turnover rate, that could be a lot of people.

There are newer employer reviews for Sur La Table
There are newer employer reviews for Sur La Table

See Most Recent

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