SureCall - Remote Customer Service Agent | Glassdoor
  1. "Remote Customer Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SureCall full-time for less than a year

    Pros

    One of the very best reasons to work for SureC all was the diversity of people with whom I talked to every day.

    Cons

    The scripts were boring and did not tend to facilitate problem-solving

    SureCall2019-04-02

Other Employee Reviews

  1. "Stressful Environment and Bad Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Worker in Calgary, AB
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SureCall full-time for less than a year

    Pros

    There is a 15 minute shoulder massage once every other week.

    Cons

    The company has a fake front they put on to sound like they care about their team, but nothing could be further from the truth. They overwork their team on all levels, then pay minimum wage as they are extremely stingy in only offering $0.50 extra for valuable bilingual agents or overnight shifts. Industry standard wage for call centers in Alberta is $18 to $20 an hour, and they only pay $15. You would have to work at least a year to get $1 raise. Benefits are almost non-existent with no coverage and only $800 health spending account for an entire year for one person, or $1,500 for a family which would barely cover one dental visit. You're looked down on and discriminated against for taking any sick days and they have no tolerance for even the most serious life or health situations interrupting your work life. Management is disorganized and dysfunctional acting like bully kids in a schoolyard picking on and shunning those they don't like. The culture is one of secrecy, lies, miscommunication, empty promises, hierarchy, it's a "members only club" where very few will ever be allowed into the "inner circle". Hard work is not appreciated or recognized, just expected. There is no way to succeed, only fail.

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    Advice to Management

    Fire your leadership team, learn to communicate, stop deceiving your employees, actually care about others rather than pretending.

    SureCall2019-10-19
  2. "Great Contact Center to work for but...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Remote Agent in Sherbrooke, QC
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at SureCall full-time for less than a year

    Pros

    Feels like family, Supportive staff, Excellent training, Room for advancement.

    Cons

    Long login process (Aprox 30 minutes), Offer higher salaries to new hires without matching them with existing employees.

    Advice to Management

    If you're going to advertise higher starting wages to new hires, please make sure it matches the present employee wages. Something needs to be done about the long login processes, (Upgraded Servers)

    SureCall2019-09-09

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