Surpass llc - Hell | Glassdoor
There are newer employer reviews for Surpass llc
There are newer employer reviews for Surpass llc

See Most Recent

"Hell"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Inbound Customer Service Representative in Bedford, NH
Former Employee - Inbound Customer Service Representative in Bedford, NH
Doesn't Recommend

Pros

I made some really good friends, it wasn't the hardest job to do and there it had a very independent atmosphere.

Cons

Working at Surpass was you never knew when you were walking in on your last day they were known for letting people go for no reason, they were also known for looking for a reason for firing people. In the time I was there Management never helped with a problem just told me that I needed to work on it myself or report it, and when I did not nothing happened.

Advice to Management

Management needs to realize that people work their tails off for nothing, the Reps make about $4 less than any other call center in the area for the same if not more work, and yet we have to worry constantly, and also you need to listen to your employees and not treat them like there is something wrong with them.

Other Employee Reviews for Surpass llc

  1. Helpful (1)

    "Surpass certainly didn't surpass my expectations as an employer"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Out Bound Customer Service in Bedford, NH
    Former Employee - Out Bound Customer Service in Bedford, NH
    Doesn't Recommend

    Pros

    it was good to work there cause its such an easy job

    Cons

    there was always a reason why you didn't get bonus

    Advice to Management

    Treat your employees equally


  2. "Enjoyed my time there"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Lynchburg, VA
    Former Employee - Customer Service Representative in Lynchburg, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Surpass llc part-time (More than a year)

    Pros

    Consistent Monday-Friday schedule, few needed weekend days
    Most holidays off
    Work is really easy
    Pay increase was rolled out across the board just recently
    They like to provide lunch a couple of times per month
    Gives out tickets to baseball games for performance
    Bonus is easy to get

    Cons

    Pay was lower, but reasonablel considering the work
    Pay increase was rolled out across the board after I left

    Advice to Management

    Provide more opportunities for reps to expand their horizons. It would have been nice if rep talent was more recognized on an individual level


There are newer employer reviews for Surpass llc
There are newer employer reviews for Surpass llc

See Most Recent

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