Sutherland - You make it what you want it to be | Glassdoor
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There are newer employer reviews for Sutherland

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"You make it what you want it to be"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Chesapeake, VA
Current Employee - Anonymous Employee in Chesapeake, VA
Recommends
No opinion of CEO

Pros

Opportunities to learn
Good pay for how the economy is
Opportunities for over-time (optional when given)
They invest in your growth and ability to do your job
There are opportunities to move up

Cons

Managers need to learn how to better coordinate their programs
Management does not understand the struggles that the employees face , instead they state that employees are not doing their job
Hiring more professional employees
Favoritism

Advice to Management

Keep evolving your management techniques to deal with the increased growth as well as hire more managers; invest more money on your systems, the favoritism needs to stop because it brings the good ones down a notch when they see that

Other Employee Reviews for Sutherland

  1. Helpful (2)

    "Unsatisfactory"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rochester, NY
    Former Employee - Anonymous Employee in Rochester, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Excellent place to test the waters in tackling conflict resolution for irate customers over the phone...

    Cons

    Management never takes serious pride in developing its workers to become better agents to handle calls.


  2. Helpful (2)

    "Stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Agent in Rochester, NY
    Former Employee - Call Center Agent in Rochester, NY
    Doesn't Recommend
    No opinion of CEO

    Pros

    Easy to get a job.

    Cons

    Pay is less than if you worked directly for the company of the program you are in.

There are newer employer reviews for Sutherland
There are newer employer reviews for Sutherland

See Most Recent

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