Sutherland - Good job, decent pay | Glassdoor
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There are newer employer reviews for Sutherland

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Helpful (1)

"Good job, decent pay"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Rochester, NY
Former Employee - Customer Service Representative in Rochester, NY
Recommends
No opinion of CEO

I worked at Sutherland full-time (Less than a year)

Pros

Professional nature of the call center motivated employees to perform better and have a better chance for promotion.

Cons

They push everyone so hard that the metrics are constantly improving floor-wide which make it ever harder to get promoted.

Other Employee Reviews for Sutherland

  1. Helpful (2)

    "All work no pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Rochester, NY
    Former Employee - Customer Service Representative in Rochester, NY
    Doesn't Recommend
    No opinion of CEO

    I worked at Sutherland full-time (More than a year)

    Pros

    Consistent work hours
    One hour lunches
    Pay increases with annual reviews
    Able to advance within the company quickly
    Medical, dental, and life insurance benefits

    Cons

    The workload was worth more than what they paid
    Locked in schedules
    Inexperienced managers
    HIGH TURNOVER
    At least on mandatory weekend day on your schedule

    Advice to Management

    Keep updating your product and procedure knowledge after you advance. Information is constantly changing. You can't just rely on what you knew before.


  2. Helpful (3)

    "This company is never a good choice unless your deperate and cant find a "real" job anywhere else!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Rochester, NY
    Current Employee - Anonymous Employee in Rochester, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at Sutherland full-time

    Pros

    steady paycheck
    health insurance benifits
    work at home opportunities
    If your not happy with one program you can eventually transfer over somewhere else

    Cons

    much lower pay than if employed by the actual company itself no sick time or perks exist here
    working holdays with no extra pay just a "floater" sadly missing out on precious family events
    unrealistic goals and expectations expect to be stressed out continuously
    becoming more aggressive finding ways to "nickle and dime" your pay and or commissions.
    requesting vacation time is strongly discouraged so better not plan on booking any plane tickets
    Sutherland has steadily been developing a cruel demeanor twards its associates that is making for a much more obvious unhappy work envoronment.

    Advice to Management

    Your leading a never ending uphill battle until this oranization folds its definatly going to get worse as time passes thats for sure a guarantee.

There are newer employer reviews for Sutherland
There are newer employer reviews for Sutherland

See Most Recent

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