Sutherland - Too many changes | Glassdoor
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There are newer employer reviews for Sutherland

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Helpful (2)

"Too many changes"

Star Star Star Star Star
Current Employee - Customer Care Representative in Henrietta, NY
Current Employee - Customer Care Representative in Henrietta, NY
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I have been working at Sutherland full-time (More than a year)

Pros

you are a lot about selling products even if they're not worth the money

Cons

too many changes 1 minute you can be technical support the next to be a full fledge cell team they change your schedule too much and promote their friends

Other Employee Reviews for Sutherland

  1. Helpful (1)

    "Good job, decent pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Rochester, NY
    Former Employee - Customer Service Representative in Rochester, NY
    Recommends
    No opinion of CEO

    I worked at Sutherland full-time (Less than a year)

    Pros

    Professional nature of the call center motivated employees to perform better and have a better chance for promotion.

    Cons

    They push everyone so hard that the metrics are constantly improving floor-wide which make it ever harder to get promoted.


  2. Helpful (2)

    "All work no pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Rochester, NY
    Former Employee - Customer Service Representative in Rochester, NY
    Doesn't Recommend
    No opinion of CEO

    I worked at Sutherland full-time (More than a year)

    Pros

    Consistent work hours
    One hour lunches
    Pay increases with annual reviews
    Able to advance within the company quickly
    Medical, dental, and life insurance benefits

    Cons

    The workload was worth more than what they paid
    Locked in schedules
    Inexperienced managers
    HIGH TURNOVER
    At least on mandatory weekend day on your schedule

    Advice to Management

    Keep updating your product and procedure knowledge after you advance. Information is constantly changing. You can't just rely on what you knew before.


There are newer employer reviews for Sutherland
There are newer employer reviews for Sutherland

See Most Recent

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