Sutherland - Good place to start out but not a career | Glassdoor
There are newer employer reviews for Sutherland
There are newer employer reviews for Sutherland

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"Good place to start out but not a career"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Team Manager in Rochester, NY
Former Employee - Customer Service Team Manager in Rochester, NY
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I worked at Sutherland full-time (More than 3 years)

Pros

Good place to test your work ethic and handle a fast paced environment. They promote (most of time) from within the company.

Cons

Little pay for reps. Benefits are very high for the first 2 years. They have a throw you into the fire mentality, where they don't train or coach managers. Focus on the mistakes that are made. The company reacts rather than prepare for the next big thing. Schedules are all over the place and you won't have the same one for 2 months in a row. No accountability on upper management.

Advice to Management

Care about the employees who are on the front lines a little more.

Other Employee Reviews for Sutherland

  1. Helpful (1)

    "opinionated and inaccurate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Entry in Tulsa, OK
    Former Employee - Data Entry in Tulsa, OK
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sutherland full-time (Less than a year)

    Pros

    I really can't think of any except you are getting a pay check

    Cons

    close-minded, opinionated, did not describe the job accurately, need to upgrade trainer, benefits very expensive, very quick to form opinion,

    Advice to Management

    things are not always as they seem, vice president very opinionated, rude and arrogant, job description not accurate, need a better trainer, benefits are very expensive, very quick to form opinion


  2. Helpful (2)

    "Company Not Honest in Employment Interviews"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support Representative in Dallas, TX
    Former Employee - Tech Support Representative in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sutherland full-time (Less than a year)

    Pros

    TM was great, training not bad

    Cons

    Be ready to sell vs providing tech support

    Advice to Management

    Just be honest up front

There are newer employer reviews for Sutherland
There are newer employer reviews for Sutherland

See Most Recent

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