Employee Review
- 5.0May 22, 2023
Speedy process
Customer Service RepresentativeCurrent Employee, less than 1 yearRochester, MNPros
Quick process from application to hire
Cons
Pay rate is ok, but there are higher out there. It is acceptable for me, but some may think it isn't high enough.
Sutherland Response5moWe appreciate you stopping by to let everyone know about your journey with us so far! Thank you!
Other Employee Reviews
- 5.0Sep 11, 2023RecruiterCurrent Employee, more than 3 yearsPittsford, NY
Pros
Inclusive, diverse, supportive work environment.
Cons
I cannot think of one con for Sutherland
Sutherland Response3wAppreciate your review and thanks for being part of our One Sutherland Team!
- 5.0Jul 29, 2023Retention SpecialistFormer Employee, more than 1 yearLas Vegas, NV
Pros
They walk their talk. Their actions and realistic company culture back up what they say, believe in. Unfortunately, this should be more common in large companies, but I've found it to be rare. A lot of BPO companies (and other industries) will try to portray a great culture and a great approach with their employees, lots of perks. But Sutherland Global does actually carry out what they talk about and they believe in it. If I hadn't been so ill, had to take sick leave because of covid I would still be working there.
Cons
Their pay range, depending on the line of business or project that you are working on, will vary. It's a little lower than other similar companies. I started at 13.00hr, in 2019, the LOB was DirecTV and AT&t, as a Retention Specialist, then a lead. But the many perks, privileges, discounts and benefits made it far worth it, over time. And although the Las Vegas offices phased into completely WFH (I think, not sure 100%) it's still a good culture, no commute costs and home office, equipment perks as well, depending on what works for you.
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