Pros

Ability to work remotely. Frequent change. Lots of opportunities for growth. Recruiting from within. Decent pay (not bad but could be better). Yearly raises based on performance.

Cons

Change happens, A LOT. 12 occurrences are allowed in 1 year, but being late 5 minutes is equal to being absent, leaving early, etc. Sometimes a disconnect or miscommunication from care centers to us. Inbound calls can get busy. You are only given raises based on annual performance review. If you learn new skills or cross-train into other departments, you are not compensated for it or given any type of bonuses. Rude or grumpy patients. Can be emotionally draining.