Employee Review
- Current Employee, more than 1 year★★★★★
Decent Job
Jan 20, 2023 - Customer Service Agent (CSA) in Salt Lake City, UTRecommendCEO ApprovalBusiness OutlookPros
Ability to work remotely. Frequent change. Lots of opportunities for growth. Recruiting from within. Decent pay (not bad but could be better). Yearly raises based on performance.
Cons
Change happens, A LOT. 12 occurrences are allowed in 1 year, but being late 5 minutes is equal to being absent, leaving early, etc. Sometimes a disconnect or miscommunication from care centers to us. Inbound calls can get busy. You are only given raises based on annual performance review. If you learn new skills or cross-train into other departments, you are not compensated for it or given any type of bonuses. Rude or grumpy patients. Can be emotionally draining.
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Other Employee Reviews
- Current Employee★★★★★
Good Place to work
Mar 10, 2023 - Medical Assitsant in Mountain View, CARecommendCEO ApprovalBusiness OutlookPros
- good benefits, you grow a lot, room for growth in the company
Cons
- HR is not very helpful should anything go south
- Former Employee★★★★★
Average shortstaffed clinics
Mar 15, 2023 - Member Services RepresentativeRecommendCEO ApprovalBusiness OutlookPros
Good health insurance benefits. Remotely managed. Reputable and considerate physicians to work with.
Cons
You "wear many hats" to keep the clinic running. You're obligated to "float" to cover other locations, even if your clinic is falling apart. Under-paid/ No raise to compensate for juggling their chaos. Unappreciated Short-staff Mania! / Lack of departmental stability Management is practically non-existent and is definitely non-responsive. Restricted schedules Laughable PTO accrual & not all major Holidays observed Unfortunately, this is the experience I had with the last department I was associated with. Management is overwhelmed with more than 3- 4 departments to care for, which of course, leaves your department on the "back burner". It is completely short-staffed, as is the entire country...
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