Swinton Insurance - iam pleased with y experiences with swinton coz they have help me in my carrer growth | Glassdoor
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"iam pleased with y experiences with swinton coz they have help me in my carrer growth"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Telesales in Halifax, England (UK)
Current Employee - Telesales in Halifax, England (UK)
Recommends

Pros

best working atmosphere coz its very lively

Cons

more room for selp progression in telesales

Advice to Management

more training to be given in the future

Other Employee Reviews for Swinton Insurance

  1. "Csa"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in Manchester, NH
    Current Employee - CSA in Manchester, NH
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Swinton Insurance part-time (Less than a year)

    Pros

    Good pay, good support, flexible hours. The work itself is very easy. They are very understanding to circumstances and there is opportunity to grow.

    Cons

    High pressure to achieve targets and customers can sometimes be a real hassle due to previous employees not resolving an issue.

    Advice to Management

    Listen to employers more


  2. Helpful (9)

    "Great ideas for future, poor implementation."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in Branch, AR
    Current Employee - CSA in Branch, AR
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Swinton Insurance full-time (More than 10 years)

    Pros

    Contrary to many people's opinion insurance can be a very interesting industry. Uniform is provided. Recent pay rises mean the pending redundancy packages will be better for those losing their jobs.

    Cons

    Flex is not flexible it is dictated to us when we can take it. Holidays cannot be taken when required. Being forced to work late nights every week alone is not ideal. Knowledge and experience counts for nothing, encouraged by CM to be less helpful and involved with anything that doesn't involve a sale, contrary to the new culture of putting customer at heart of everything we do, sometimes feel totally inept due to poor processes, having customers in front of you and having to read many different scripts from scrappy pieces of paper lying around on your desk or taped to your monitor is unprofessional and makes you look incompetent as well as your desk looking scruffy. If you live far from Manchester very little career progression.

    Advice to Management

    Get rid of paper scripts and sort out the computer system, update the phone system with correct insurer names and tele numbers as not everyone knows ageas was fortis and covea was provident/mma, also add the new companies such as ocaso and co-op to the key pad, the quick dials don't seem to have ever been updated since we got them and most companies have transferred to 0345 numbers form 0845 which surely are cheaper for us to ring? Our phone bills must be one of out biggest expenditures so any small change to this could make a difference. Get rid of the awful management structure in place as having a TM and a CM and ADM as well is just too much. You ask us to be open and honest but I don't feel that you listen when we try to be.

    Swinton Insurance Response

    Feb 29, 2016 – Resourcing Operations Manager

    Thank you for you feedback.

    As part of improving the way we work at Swinton we’re encouraging feedback and we’re really keen to hear your insight about what’s working & what isn’t. Please could... More

There are newer employer reviews for Swinton Insurance
There are newer employer reviews for Swinton Insurance

See Most Recent

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