Swinton Insurance - Phone sales agent (inbound) | Glassdoor
There are newer employer reviews for Swinton Insurance
There are newer employer reviews for Swinton Insurance

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"Phone sales agent (inbound)"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Sales Agent in Manchester, England (UK)
Current Employee - Sales Agent in Manchester, England (UK)
Doesn't Recommend
Neutral Outlook

I have been working at Swinton Insurance part-time (Less than a year)

Pros

* Inbound calls guarantee that you are busy most of the time.
* Paid training is provided for 1 month
* Free coffee and drinks on the machine.

Cons

* Insufficient and impractical training
* Support from managers is limited to letting you know your monthly goals and every now and then listening to one of your calls and give you feedback
* Incredible strict quality control makes you a robot
* Customer service line does not work on weekends, hence you as a sales agent end up talking to a lot of angry customers who hate swinton because they don't offer customer service when they need it

Advice to Management

* Loosen up on the quality control, agents are way to constricted and unhappy.
* Training should be more hands-on practice instead of so theoretical.

Other Employee Reviews for Swinton Insurance

  1. "iam pleased with y experiences with swinton coz they have help me in my carrer growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telesales in Halifax, England (UK)
    Current Employee - Telesales in Halifax, England (UK)
    Recommends

    Pros

    best working atmosphere coz its very lively

    Cons

    more room for selp progression in telesales

    Advice to Management

    more training to be given in the future


  2. "Csa"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in Manchester, NH
    Current Employee - CSA in Manchester, NH
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Swinton Insurance part-time (Less than a year)

    Pros

    Good pay, good support, flexible hours. The work itself is very easy. They are very understanding to circumstances and there is opportunity to grow.

    Cons

    High pressure to achieve targets and customers can sometimes be a real hassle due to previous employees not resolving an issue.

    Advice to Management

    Listen to employers more

There are newer employer reviews for Swinton Insurance
There are newer employer reviews for Swinton Insurance

See Most Recent

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