Synchrony - Customer service representative | Glassdoor
  1. "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Plano, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Synchrony full-time for more than a year

    Pros

    Health benefits and HSA was great

    Cons

    None, the managers & HR were always looking out for their employees.

    Advice to Management

    Continue being human and considerate

    Synchrony2019-07-12
  1. Helpful (1)

    "Great Employer, Very Flexible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Collections Representative 
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Synchrony full-time for less than a year

    Pros

    Very flexible with your schedule and what you can do as far as time off goes. Some of the best benefits you will find in a company. Rewarded based on performance, with a bonus sometimes equaling a whole extra paycheck if you’re decent at your job.

    Cons

    Stressful dealing with customers who already can’t afford their bills and calling them at inconvenient hours for them. When they hang up or do something beyond your control, it can impact your performance and bonus.

    Advice to Management

    Be more understanding of calls that don’t go well and don’t make the employee feel that a bad call day is, in whole, their fault.

    Synchrony2019-08-14
  2. "Good environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Intern - Data Science Intern 

    I have been working at Synchrony

    Pros

    Good environment and nice colleagues.

    Cons

    The work efficiency is slow sometimes.

    Synchrony2019-09-15

Discover more reviews about Synchrony.