T-Mobile - I will miss them | Glassdoor
There are newer employer reviews for T-Mobile
There are newer employer reviews for T-Mobile

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Helpful (1)

"I will miss them"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Facilities Department in Albuquerque, NM
Current Employee - Facilities Department in Albuquerque, NM
Recommends
Positive Outlook
Approves of CEO

I have been working at T-Mobile full-time (More than 8 years)

Pros

The values and the culture of this company is priceless!!!
Management was always positive and honest
Continually strives to make th Company the best place to work

Cons

Still working hard to grow in the industry
Had to lay off many people and restructure in order to recapture growth

Advice to Management

Thank you for always doing your best in making T-Mobile the absolute best place to work!!

Other Employee Reviews for T-Mobile

  1. Helpful (1)

    "Good Company To work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Manager in New York, NY
    Current Employee - Associate Manager in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at T-Mobile full-time (More than 3 years)

    Pros

    Flexible Scheduling,
    Opportunity for advancement,
    Pay is great for a good performer.
    GREAT benifits

    Cons

    Retail hours (which for some isn't a bad thing, Just not my favorite)
    Sometimes management can be unorganized.


  2. Helpful (4)

    "micromanaged and abused by management and customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Specialist in Frisco, TX
    Current Employee - Technical Support Specialist in Frisco, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at T-Mobile full-time (More than a year)

    Pros

    health benefits
    cheap phone plan ($15 a month)

    Cons

    -micromanaged, 15+ metrics to meet plus anything the managing team comes up with
    -knowledge base is poor, people who create them have little to no experience with a)technology, b)logic, c) customers on the phone
    -management is extremely poor. your performance is rarely used to move up even at the lowest level, buddy up with a team manager and you're guaranteed to move up.
    -Metrics: change every other day with policy. For example, you have under 12 minutes to resolve a call, dont have more than a 20% call back ratio, 7% handset exchange ratio, and 10% transfer ratio. All of which are grounds for termination if they are done multiple months in a row. This job is...to help people right? wrong.
    -some departments don't do anything. "wifi" will sit 40 minutes in between calls. Business support takes 2 hour lunches, comes in late and leaves early. Resource planning watches online movies on thier computers and tablets. Upper management are at their desks...on their phones?! Their email is on the computer right? Why would they need to be looking at their phones?
    -They just closed 7 call centers to outsource the work.
    -Unrealistic expectations and goals. "To become america's most highly regarded service company", as in customer service, not cell phone service?
    This list can go on for pages....if you do need a job, and decide to take it...Use the information given to lie and cheat all the way to being a top rep/ promoted.

    Advice to Management

    get real talent in the door

There are newer employer reviews for T-Mobile
There are newer employer reviews for T-Mobile

See Most Recent

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