T-Mobile - Great place till DT tried to sell us | Glassdoor
There are newer employer reviews for T-Mobile
There are newer employer reviews for T-Mobile

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Helpful (1)

"Great place till DT tried to sell us"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Retail Store Manager in San Francisco, CA
Former Employee - Retail Store Manager in San Francisco, CA
Recommends
Negative Outlook
Disapproves of CEO

I worked at T-Mobile full-time (More than 3 years)

Pros

Awesome coworkers that really have your back. I really enjoy working here with the teams as they really do mean "team Together"

Cons

drama and politics from Upper management. Wieth the CEO trying to sell the company, It really makes it hard to trust in the CEO after trying to sell us out to ATT

Advice to Management

Dont sell TMO USA and it will be better

Other Employee Reviews for T-Mobile

  1. Helpful (1)

    "Good overall, management at store level needs improving."

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Retail Sales Associate in El Paso, TX
    Former Employee - Retail Sales Associate in El Paso, TX

    I worked at T-Mobile part-time (More than 3 years)

    Pros

    Commission structure(at the time).
    Benefits(at the time).
    Autonomy.

    Cons

    Advancement opportunities. The people who were promoted or hired externally did not have the experience or training to take on new leader/management roles.

    Evident favoritism. Preferred people were given days off, vacation, promotions.

    Politics.

    Business growth opportunities limited.

    Advice to Management

    Spend money at retail level.
    Invest in retail associate focus groups other than the ones selected by retail management.
    Make a more seamless integration of support groups, i.e. Tech, Customer Service and Loyalty.


  2. "Great company to work for .. just needs more national consistency"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Development Representative in Jackson, MS
    Current Employee - Sales Development Representative in Jackson, MS
    Recommends
    Neutral Outlook

    I have been working at T-Mobile full-time (More than 3 years)

    Pros

    Great pay, represents a real team culture and under stands importance of work/life balance. Benefits were also great including 401K match, equipment and service discounts. The culture did make you want to take care of its customers.

    Cons

    Consistency from market to market needs work. Resources are heavily leveraged towards larger population areas. This creates inconsistencies in service for customers in smaller markets and hurts the brand and our ability to compete against other carriers.

    Advice to Management

    Don't leave secondary markets so behind bigger markets that leads to customer churn.

There are newer employer reviews for T-Mobile
There are newer employer reviews for T-Mobile

See Most Recent

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