T-Mobile - Great environment as far as the building ammentatys but supervisors are insane | Glassdoor
There are newer employer reviews for T-Mobile
There are newer employer reviews for T-Mobile

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Helpful (2)

"Great environment as far as the building ammentatys but supervisors are insane"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Technical Support Specialist in Frisco, TX
Former Employee - Technical Support Specialist in Frisco, TX
Doesn't Recommend
Negative Outlook
Approves of CEO

I worked at T-Mobile full-time (Less than a year)

Pros

they have a great cafeteria with real food to eat. Pool table, Foosball and other things to relax and pass time on break or lunch

Cons

supervisors have a my way or highway attitude. They are not willing to change or adjust to the new technology solutions.

Advice to Management

Adjust to new solutions to issues

Other Employee Reviews for T-Mobile

  1. "Headed in the right direction... hopfeully"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employee in Minneapolis, MN
    Current Employee - Employee in Minneapolis, MN
    Recommends
    Positive Outlook

    I have been working at T-Mobile full-time (More than 8 years)

    Pros

    When in doubt, claim victory - I hope the new CEO is just what we need to pull us out the last 4 years of problems. Work is fast paced and change is the only constant. Great benefits and great people.

    Cons

    Employees are not always given the tools they need to succeed, which affects moral. Time to get tasks accomplished could be drastically reduced if some money was spent on the right tools instead of more pm's

    Advice to Management

    Don't forget about covering rural america. The pop density may not be as great, but the big 3 carriers sure do have good looking maps.


  2. Helpful (5)

    "Very stressful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Augusta, GA
    Former Employee - Customer Service Representative in Augusta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at T-Mobile full-time (Less than a year)

    Pros

    Good pay, benefits and incentives, onsite fitness center and cafeteria. You also get a low cost employee cellphone account. They pay you very well.

    Cons

    Training not thorough enough to prepare you to solve customer's problems. Trainers and assistants waste too much classroom time discussing irrelevant matters.

    Advice to Management

    Provide more detailed training on the different types of calls the reps will be handling. Trainers need to be more professional and not talk to the reps like they are small children.

There are newer employer reviews for T-Mobile
There are newer employer reviews for T-Mobile

See Most Recent

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