T-Mobile - Awesome benefits, flexible schedule. | Glassdoor
There are newer employer reviews for T-Mobile
There are newer employer reviews for T-Mobile

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"Awesome benefits, flexible schedule."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Retail Sales Representative in Apple Valley, MN
Current Employee - Retail Sales Representative in Apple Valley, MN
Recommends
Positive Outlook
Approves of CEO

I have been working at T-Mobile full-time (More than a year)

Pros

Benefits are amazing. Flexible scheduling always me to work full time and continue my education.

Cons

Commission structure is constantly changing.

Advice to Management

Streamline what retail stores can do and what customer care can do. It gets frustrating when a customer comes into the store after being promised something from care and we can't deliver.

Other Employee Reviews for T-Mobile

  1. "Very good company to work for. Good philosophies, decent benefits."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Beltsville, MD
    Current Employee - Manager in Beltsville, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than 10 years)

    Pros

    The company is very open with it's goals. Senior Management is staffed with people that you would like to work for.

    Cons

    Very busy, constantly shifting goals. T-Mobile is considered the 5th best cell phone carrier in the US. Not a very strong position in the industry. The end of the year is a very busy time in the industry. There is often a restriction on taking time off during the end of year holidays.


  2. "Best company that I have ever worked for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Specialist Tier III in Frisco, TX
    Former Employee - Technical Support Specialist Tier III in Frisco, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at T-Mobile full-time (More than a year)

    Pros

    - Highly motivated individuals who are proud of their jobs.
    - Offered top notch training and support. Would be introduced and trained on every phone and tablet that the company launched ahead of its release.
    - Access to the latest phones before they are out on the market.
    - Able to voice concerns to management without having to worry. Management was on your side and took employee feedback seriously.
    - Company truly operates on its values

    Cons

    - Being part of customer service meant that you had to deal with rude and technologically handicapped customers who had no idea of the capabilities and limitations of their devices and often blamed us for it. e.g. "my friend can use Skype on their phone but my phone (which is not a smartphone) wont let me use Skype
    - No fixed schedules - Had to rotate schedules every 6 months

    Advice to Management

    Get access to high a class devices to attract top dollar customers esp iPhone customers.

There are newer employer reviews for T-Mobile
There are newer employer reviews for T-Mobile

See Most Recent

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