T-Mobile - Great experience, great pay and great benefits. | Glassdoor
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There are newer employer reviews for T-Mobile

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"Great experience, great pay and great benefits."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Sales Associate in Saint Louis, MO
Current Employee - Sales Associate in Saint Louis, MO
Recommends
Positive Outlook
Approves of CEO

I have been working at T-Mobile full-time (More than a year)

Pros

Great pay and benefits, I was about to get promoted but I quit because of an awful co-worker.

Cons

Some co-workers were never meant to get along with

Advice to Management

Hire people with actual experience please.

Other Employee Reviews for T-Mobile

  1. Helpful (3)

    "Worst place to work. Ever."

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Paid training (too bad it doesn't help you once you start working)
    Good benefits

    Cons

    Insufficient information provided during training.

    Advice to Management

    Tell new hires UP FRONT that they will be REQUIRED to try to upsell to every customer - even those who can't even pay their bills.
    Hire management and mid -level floor supervisors who actually care about success and helping the customer.
    Get your priorities straight. Either you want to train people to actually provide customer SERVICE to customers or you want people to upsell to customers, but don't expect them to do both.
    Correct problems.. By this I mean find out why customers are so unhappy with T-Mobile and do something about it. Why does almost every customer find charges on their bill that they did not authorize? What's the deal with those 9.99 premium charges that just appear on the customer's bills? Why are customers not getting credits that they were promised? If a customer purchases a $500 phone and it's defective, why are they receiving a refurbished piece of junk as a replacement? This is just not good business. People are catching on to the shady business practices. A pissed off customer does not want to hear a sales pitch.
    The way T-Mobile does business is unethical.


  2. Helpful (1)

    "Very focused on customer and employee satisfaction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineering Manager in Bellevue, WA
    Former Employee - Engineering Manager in Bellevue, WA
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at T-Mobile full-time (More than 3 years)

    Pros

    Very dynamic and open work environment. Upward mobility is unhindered and fast when you work hard and show results.

    Cons

    Relocation to regional or corporate headquarters is required for upward mobility once certain levels have been achieved. The company's unstable future can change its working environment.

    Advice to Management

    Try to stay true to the bottom up management philosophy that helped drive those growth years before the 3G launch.

There are newer employer reviews for T-Mobile
There are newer employer reviews for T-Mobile

See Most Recent

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