T-Mobile - Great Culture, under promise - over deliver | Glassdoor
There are newer employer reviews for T-Mobile
There are newer employer reviews for T-Mobile

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"Great Culture, under promise - over deliver"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Recommends
Positive Outlook
Approves of CEO

Pros

Great culture, co-workers and a common goal to provide exceptional customer service

Cons

no real cons to share

Advice to Management

great opportunity for growth and professional development. Company as a strong internal mobility policy.

Other Employee Reviews for T-Mobile

  1. "Great training and Benefits."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Pay, take care of and back up employees, great people and training.

    Cons

    Hard to find references needed on their community page at times to answer questions for customers.


  2. Helpful (3)

    "Worst place to work. Ever."

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Paid training (too bad it doesn't help you once you start working)
    Good benefits

    Cons

    Insufficient information provided during training.

    Advice to Management

    Tell new hires UP FRONT that they will be REQUIRED to try to upsell to every customer - even those who can't even pay their bills.
    Hire management and mid -level floor supervisors who actually care about success and helping the customer.
    Get your priorities straight. Either you want to train people to actually provide customer SERVICE to customers or you want people to upsell to customers, but don't expect them to do both.
    Correct problems.. By this I mean find out why customers are so unhappy with T-Mobile and do something about it. Why does almost every customer find charges on their bill that they did not authorize? What's the deal with those 9.99 premium charges that just appear on the customer's bills? Why are customers not getting credits that they were promised? If a customer purchases a $500 phone and it's defective, why are they receiving a refurbished piece of junk as a replacement? This is just not good business. People are catching on to the shady business practices. A pissed off customer does not want to hear a sales pitch.
    The way T-Mobile does business is unethical.

There are newer employer reviews for T-Mobile
There are newer employer reviews for T-Mobile

See Most Recent

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