T-Mobile - Retail Store Manager, Great, fast paced enviroment | Glassdoor
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There are newer employer reviews for T-Mobile

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"Retail Store Manager, Great, fast paced enviroment"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Retail Store Manager in Boston, MA
Former Employee - Retail Store Manager in Boston, MA
Recommends
Approves of CEO

I worked at T-Mobile full-time (More than 3 years)

Pros

Good compensation and good benefits, if you manager your store well and work hard you will advance quickly. They have great programs in place for those looking to advance. Enjoyed working side by side my sales team and helping customers.

Cons

Not many, they hired a few District Managers and Directors from the outside that did not understand the telecommunications industry and made it stressful on Retail Store Managers.

Advice to Management

Hire leaders that are knowledgeable in the telecommunications industry. other than that keep up the great work!!!

Other Employee Reviews for T-Mobile

  1. Helpful (2)

    "Great culture, great people, chaotic, fun company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director In Human Resources in Bellevue, WA
    Former Employee - Director In Human Resources in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at T-Mobile full-time (More than 5 years)

    Pros

    Fast paced, people-oriented workplace. Great collaborative environment. Work hard while having fun would be a good motto.

    Cons

    Great company BEFORE the proposed AT&T merger, since then it has been a bit chaotic and rudderless. Hopeful that the new CEO will 'right the ship.'

    Advice to Management

    Set a clear direction and harness all the positive people energy toward it. Rebuild trust in senior leadership that has waned in the last couple of years.


  2. Helpful (2)

    "Used to be great, but now it's just a stressful way to make a decent living"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Store Manager in Vancouver, WA
    Current Employee - Retail Store Manager in Vancouver, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at T-Mobile full-time (More than 8 years)

    Pros

    They offer amazing benefits all around, best phone plan you can imagine, competitve pay and commission structure. The wonderful people (co-workers) are the one reason I've stayed this long.

    Cons

    About 8 yrs of poor executive decisions have brought this once great company to it's knees. With layoffs, mergers, extreme outsourcing, age old systems, and stripped labor budgets, this company has really put it's employees and customers to the loyalty test. Extremely understaffed stores and complex processes and systems create poor performing environments. High stress, complicated work flow and systems.

    Advice to Management

    Retail locations are the most vital customer facing asset we have, and the thin labor allocation reflects poorly on the company and it's core values. Invest more into our infrastructure systems, as constant errors, slow processing, and overly complex information tools distract the sales rep from creating a healthy relationship with the customer. Right fit guides are not the answer, but at the least, simplify them to one page and only critical information and a few upsell options. (Customer's already wait 20 mins to get help, they don't enjoy the 30 min interview before they can leave with their phone)

There are newer employer reviews for T-Mobile
There are newer employer reviews for T-Mobile

See Most Recent

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