T-Mobile - Retail Sales Associate | Glassdoor
There are newer employer reviews for T-Mobile
There are newer employer reviews for T-Mobile

See Most Recent

Helpful (1)

"Retail Sales Associate"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Minneapolis, MN
Current Employee - Anonymous Employee in Minneapolis, MN
Recommends

I have been working at T-Mobile part-time (More than 3 years)

Pros

To name a few customer service, health care plan, rate plan benefits, education reimbursement and 401K for part time.

Cons

Too many emails, no one year contract option for customers, different prices for the same features on post and pre-paid.

Advice to Management

Please keep a positive and a goal motivated team. Also encouraging team to help each other close sales.

Other Employee Reviews for T-Mobile

  1. "Great training opportunities that will prepare you for future endeavours"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Manager in Brownsville, TX
    Current Employee - District Manager in Brownsville, TX
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at T-Mobile full-time (More than 5 years)

    Pros

    great benefits, commissions, bonuses. Ample staff to maintain business operating when unfortunate events arise.

    Cons

    advancement opportunities are not present

    Advice to Management

    promote from within


  2. Helpful (2)

    "I would never recommend to anyone!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Sacramento, CA
    Current Employee - Retail Sales Associate in Sacramento, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at T-Mobile part-time (More than a year)

    Pros

    They pay hourly plus commission and you earn paid time off from the start of your employment.

    Cons

    The management could not care any less about you or your career growth, T-Mobile values are nothing nowadays. They took away phone benefits, they took away the raises, they restructured commission again so you get paid less, they took away all perks rewarding top sales people so you get no more recognition for doing well then someone who sits on their butt all day. They force Small Business down your throat yet give no real perks to activating someone on it and have the deposits so high and so many hoops to jump through its not even worth it and most customers get frustrated and leave. Management constantly makes promises of promotions and career growth yet everytime you try and get any help they blow you off like you're nothing. Especially if you're a top performer like I am, then expect you'll never go anywhere because your managers paycheck is determined by how the store does and if your a top performer who's killing it in numbers they want you right where you are to make their paycheck nice and big. And even if you're consistently the top performer in your district you still can't get moved from a part time to full time, oh but they will promise it to you every month and then find some ridiculous excuse why they need to push it off longer which in reality is always because they have a personal relationship with someone they like more who may not be a good performer but the favoritism in this company is unbelievable. Management is lazy and puts way too much responsibility and stress on associates with no real payout. They do nothing to reward loyal customers and now that they have outsourced the customer service is horrible and even on the employee line you can't understand who your talking to. The front end employees who work in the retail stores take so much garbage from angry customers over something that they didn't do that was the cause of someone over the internet or someone over customer care or somebody lying to them in those annoying third party dealers and we get yelled at all day, get all of your departments on the same page!

    Advice to Management

    Go back to how it used to be and start caring about your employees again. Stop making promises you can't keep, and reward the people that actually sell because otherwise we just get frustrated and have no reason to work as hard.

There are newer employer reviews for T-Mobile
There are newer employer reviews for T-Mobile

See Most Recent

Work at T-Mobile? Share Your Experiences

T-Mobile
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or