T-Mobile - Hard to play the game when the rules change | Glassdoor
There are newer employer reviews for T-Mobile
There are newer employer reviews for T-Mobile

See Most Recent

Helpful (3)

"Hard to play the game when the rules change"

StarStarStarStarStar
Former Employee - Customer Service Representative in Fort Lauderdale, FL
Former Employee - Customer Service Representative in Fort Lauderdale, FL

I worked at T-Mobile full-time (More than a year)

Pros

Excellent benefits, decent pay. My team coach was great, so was the lead agent. Facility was very comfortable, had several amenities (gym, game room, pool table, TV, quiet room, on-site food preparation by an outside vendor for breakfast and lunch.

Cons

What started out as customer service, with some "up-selling" became a sales oriented job, with the emphasis on sales. Too much micro managing, shout outs to agents too long on a call.

Advice to Management

Don't change rules in the middle of the game.

Other Employee Reviews for T-Mobile

  1. "General Care, Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Nashville, TN
    Former Employee - Customer Service Representative in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at T-Mobile full-time (Less than a year)

    Pros

    Great pay
    Monthly bonuses/incentives
    cheap employee phone plans
    flexible attendance policies
    very knowledgable coaches/senior reps

    Cons

    Training doesnt adequately prepare you for the production floor.
    constant change, w/o proper transition/training to explain the changes to the customer.
    No one is on the same page, some people bend the rules & allow you too, some dont, makes it kind of hard to know whats right & whats not.

    Advice to Management

    Provide more strict guide to follow for the trainers so that the transition from training to phased to production is more smooth & not so unexpected. the training curriculum is pointless, the trainers teach you what they think you should know, not what the curriculum says you should know.


  2. Helpful (2)

    "Once again, going public ruins a great workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bellevue, WA
    Former Employee - Anonymous Employee in Bellevue, WA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at T-Mobile full-time (More than a year)

    Pros

    **Relaxed work environment
    **Great work-life balance
    **Pay is at or above market standards

    The recent changes towards non-contract plans & iPhone brought about when the new CEO came aboard are definitely a step in the right direction for the company and it's profitablity & abililty to deliver a great unique product to customers. That said, there has been absolutely no focus on the working environment.

    Cons

    With focus on going public and "cleaning up the financial house" there have been lots of changes. Most people understand and can get on board with the need to save money - especially considering how T-Mo was hemorrhaging customers in the past. That said, some choices, such as changes to employee phone plans, food/beverage benefits, clocks just seem to be short sighted as they have a greater negative morale impact than a positive financial one.

    Jobs have been silo-ed to the point that they are boring intelligent employees to death. Management needs to realize that people want to be more than "cog in the machine" .

    Morale is horrendous at the moment. People openly interviewing externally and no one seems to care.

    Advice to Management

    The focus on a quality product for the customers is definitely a step in the right direction. What is not, however, is a complete disregard for the value of your employees jobs. In a very short period of time T-Mo runs the risk of being a bottom tier "employer of last resort" in Seattle. It's sad, because it used to be quite the opposite.

    There is time to turn it around, but you need to start quick, otherwise the disease of bad morale and apathy will destroy you.

There are newer employer reviews for T-Mobile
There are newer employer reviews for T-Mobile

See Most Recent

Work at T-Mobile? Share Your Experiences

T-Mobile
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or