T-Mobile - Fun and rewarding career | Glassdoor
There are newer employer reviews for T-Mobile
There are newer employer reviews for T-Mobile

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"Fun and rewarding career"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Retail Store Manager in Los Angeles, CA
Current Employee - Retail Store Manager in Los Angeles, CA
Recommends
Positive Outlook
Approves of CEO

I have been working at T-Mobile full-time (More than 3 years)

Pros

Fast paced and exciting work environment.

Cons

Many goals and extra pressure during holidays.

Advice to Management

Be a people manager

Other Employee Reviews for T-Mobile

  1. Helpful (1)

    "Great in the begining, too much micromanagement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Store Manager in East Hanover, NJ
    Former Employee - Retail Store Manager in East Hanover, NJ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at T-Mobile full-time

    Pros

    Great benefits, inexpensive phone service. Great products and rate plans

    Cons

    too much rote work, having to fill out forms while working with customers. at times feels like an assembly line. Too many "promotions" going on, they do not drive customers in, but we are put on the spot for bad results


  2. Helpful (1)

    "Horrible place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - PDA Tech Support
    Former Employee - PDA Tech Support
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at T-Mobile full-time (More than a year)

    Pros

    Good pay and good benefits. The call center had café and gym at the site.

    Cons

    The number of calls you must take each day does not allow for difficult customers who just want to cuss and scream at you. I was one of the few who were actually honest and did not hang up on customers. But only those who figure out how to hang up without being detected are successful at meeting the metrics. Your senior (supervisor) will not help but will put pressure on you to take more calls so they can get their bonus. Very noisy environment - coworkers are immature - extreme micromanagement - one minute late from break and you are reprimanded - managers do not care what the coaches do or say to you - only the numbers matter.

    Advice to Management

    Loosen up! Stop the micromanagement. Figure out a way to make allowances for callers who are handicapped and slow to understand - also the interpreters for deaf callers take more time. And no you do NOT make up for it later, And yes the most successful employees are hanging up - when they reset the tower and then quickly change the screen so you don't see it - I guarantee they are resetting the number the customer is talking on... it is not going to register as a hang up on the telephone!


There are newer employer reviews for T-Mobile
There are newer employer reviews for T-Mobile

See Most Recent

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