T-Mobile - Good | Glassdoor

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There are newer employer reviews for T-Mobile
There are newer employer reviews for T-Mobile

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"Good"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Retail Sales Associate in Dallas, TX
Former Employee - Retail Sales Associate in Dallas, TX
Recommends
Positive Outlook
Approves of CEO

I worked at T-Mobile full-time (More than a year)

Pros

Good place nice environment to work at and everyone is nice so you can get along easily

Cons

no growth in the company and not many people know how to sell or engage

Advice to Management

not sure what to really say here

Other Employee Reviews for T-Mobile

  1. Helpful (3)

    "10 years in OPS, MetroPCS Merger laid me off.... Thanks for everything!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Engineer
    Former Employee - Network Engineer
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at T-Mobile full-time (More than 8 years)

    Pros

    Vast opportunities for training. Internally they have a state of the art web portal where you can get good training on just about anything. Externally you can take classes from vendors.

    Your coworkers ("Individual Contributors") are a great group of people to work with for the most part. Every group has some quirks, but I have many people I consider true friends that I met while working at T-Mobile.

    Great educational assistance program for getting your degree. One can get $5k/yr to help out with your degree. The program is administered online and all you need is your manager to approve the classes. TMO paid for my BS & MS degrees.

    Decent "Comp Time" policy. Officially, work a week of on-call, get a free paid day off. Unofficially, work over 40hrs per week, depending upon your manger, you could start to bank some time to use instead of PTO.

    Telecommuting to help save on transportation costs.

    Decent pay for what one does after a few years. So much so, that I hated my job for 3+ years, but was stuck there because I had a great team I worked with and was making good money for what I did.

    Internet reimbursement at home if used for after hours/on-call.

    Decent severance package when one is laid off.

    Cons

    HUGE Gossip Mill, it is like junior high all over again. Who slept with who... "Did you see when ______ got into the office? Must be nice to work those hours..." "Did you hear that ____ missed work because they were arrested for DUI?"

    Favoritism is abundant. Promotions are given for no rhyme or reason. If someone above you believes negative rumors, your career is shot.

    Training for managers is a joke. For example, "managers" frequently are promoted from within by rewarding a good engineer. Unfortunately most technical people at T-Mobile do not possess the skill set to be a good manager. As a result, high strung/drama micro-managers are abundant in the organization. The remaining engineers are punished by having an ineffective manager whom many begin to resent.

    New managers brought in from outside TMO always want to "make their mark" and start making crazy decisions going against standing orders (learned via poor decisions causing outages in the past) from VPs and above. Engineers are put in a position where they have to tell the new manager "no", get yelled at, then when Sr. Managers confirm the engineer's position the new manger is angry with the engineer.

    Many times on pet projects, managers/Lead Engineers when asking for your feedback/review they do not want feedback, they want a rubber stamp approval to feed their ego. Pointing out incorrect node names and Cisco IOS commands in a MOP gets you labeled as a troublemaker and not recognized for being through.

    H1Bs stick to their ethnic clicks for the most part. Some barely speak English and/or have such extreme accents one can not understand them on a call. H1Bs constantly speak in their native dialect on the phone so loud that it often impacts the business operations of the office.

    Managers/Directors institute policies and when employees follow policies, employees are "thrown under the bus" or labeled as a non-team player.

    Directors and above are treated like GODs and can do no wrong. Racism, favoritism, and incompetence at management seem to not matter to HR or anyone in upper management.

    Some teams are constantly complaining about something or another. Games are played about who's responsibility is what. Unethical and unprofessional behaviors are tolerated as groups pick and choose when to follow the Network Policy Guide (defines who is responsible for what part of the network/osi model).

    Relocation is a nightmare. Weather you rent/own a home there are a ton of pitfalls.

    T-Mobile is famous for selling employees on values and bonus metrics and then nickel and dimming employees. For example, we would be at 99% of the EBIDA goal according to the numbers, so employees would only get a 50% bonus payout if that...

    Advice to Management

    Take the twitter account away from the CEO... having him talk smack to the DOJ, AT&T, and others makes him sound like an immature idiot. Also if you could have him stop from swearing at press conferences and internal meetings that would be great also.

    Bring back the 2 free phones per year/employee with 5 yrs seniority. Taking away that benefit costs your employees $1000 per year. Just because no other carrier does it is not a valid reason to eliminate the plan. Are these policies really defining T-Mobile as being the "Best place to work" ? Morale is sinking fast.


  2. "Best Culture and work atmosphere."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development Manager in Sunrise, FL
    Current Employee - Business Development Manager in Sunrise, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than 3 years)

    Pros

    The pay is on the low side, but descent, benefits are great. The people you work with are very supportive. Lot's of opportunity for a "go getter" in B2B. They like to hire and promote from within. Tons of promotions to make spiffs and extra bonus. You will get lot's of headhunters and HR people from other companies calling you with offers for more money. Once at T-Mobile you never want to leave. Most that leave come back after a year or two. B2B, It's just such a great place to work. If you are a slacker, you will be ousted and quickly promoted to customer. If you do the activities, get in front of the prospects, the sales are easy and fun.

    Cons

    Training if sub-par in B2B, and it is a truly sink or swim, think fast and move fast position , as it should be, B2B product range is very limited on plans and pricing. Serious lack of direction and planning with slap shot approach to business product development. Sales Order process for B2B is still in the hard paper 13 page document stage from the 80's. Lack of coordination between Sales Reps and order filling coordinators seriously delays the process and crates huge man hour waste.
    You just spend more time writing, fixing and submitting orders than selling. However, they still make it fun to work there if, you don't get too uptight and just go with the flow and stay proactive.

    The major focus is still on Retail and you have to accept that as a B2B Rep.
    The cons are definitely not serious enough to be a deal breaker and you have to have hope that the "fix" is just around the corner to help you become that "super Sales Machine".

    Advice to Management

    B2B Management does what they can with what they have. Just, continue pushing for the fixes in the order process and newer competitive products and features to present to larger accounts.

There are newer employer reviews for T-Mobile
There are newer employer reviews for T-Mobile

See Most Recent

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