T-Mobile - Northwest flair with a corporate strangle | Glassdoor
There are newer employer reviews for T-Mobile
There are newer employer reviews for T-Mobile

See Most Recent

"Northwest flair with a corporate strangle"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales in Bellevue, WA
Former Employee - Sales in Bellevue, WA
Recommends
Neutral Outlook
No opinion of CEO

I worked at T-Mobile full-time (More than a year)

Pros

Great team members, facilities were outstanding, great benefits, employees were intelligent and cared. (Corporate, not a retail store)

Cons

Sales Management was absolutely cut throat. Corporate rewarded managers based purely on numbers, even if those numbers looked shady.. Went through a company wide reorganization, which left an extremely foul taste in most employees mouth. Immediately understood how little corporate culture cared about the "individual"

Advice to Management

Advice to sales management: Interview other employees if you are looking for superstars to promote, going SOLELY off of an employees numbers might help short term, but when all one looks at are numbers, one obviously doesn't understand the short cuts and tricks of putting up huge numbers (that falter quickly or are literally scammed into the system). With that being said, corporate is corporate, and I was burnt out very quickly in that atmosphere.

Other Employee Reviews for T-Mobile

  1. "Very flexible schedule with great pay incentives. Great networking opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Representative in New York, NY
    Former Employee - Retail Sales Representative in New York, NY
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at T-Mobile part-time (More than 3 years)

    Pros

    tuition reimbursement; quota bonuses and gifts; paid vacation; flexible schedule; great career growth opportunites

    Cons

    Not enough concentration on employee career paths; training and development not consistent to flourish.

    Advice to Management

    Breakdown of communication and development must be made more of company focus.


  2. Helpful (1)

    "Mixed bag"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Houston, TX
    Former Employee - Retail Sales Associate in Houston, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at T-Mobile part-time (More than 5 years)

    Pros

    The opportunity to make money at T-Mobile is great if you know how to sale and have a way of convincing people why they need certain products. In my case my co-workers was a great group and my manger and supervisor were amazing. Great benefits, full health coverage for part time, educational assistance and 401k, deeply discounted employee phone lines.

    Cons

    Monthly metrics were usually unrealistic in the 7 years that I was there. These metrics are set by the district manager and the store manager divides it by the employees. This was not the managers fault buy upper management who had no idea of what type of customers shop a certain locations. Product support in terms of signal strength, call quality, and data services was not great. This made it hard explaining it to the customer, and one always had to come up with an excuse for the company having bad cell phone service.

    Advice to Management

    Before setting goals and expectations know the actual type of customer you have in your district.

There are newer employer reviews for T-Mobile
There are newer employer reviews for T-Mobile

See Most Recent

Work at T-Mobile? Share Your Experiences

T-Mobile
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or