T-Mobile - T-Mobile is a good employer | Glassdoor
There are newer employer reviews for T-Mobile
There are newer employer reviews for T-Mobile

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"T-Mobile is a good employer"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service and Sales Representative in Wichita, KS
Current Employee - Customer Service and Sales Representative in Wichita, KS
Recommends
Positive Outlook
Approves of CEO

I have been working at T-Mobile full-time (More than 10 years)

Pros

A good company to work for, good benefits, currently led by a progressive and charismatic CEO.

Cons

Can be somewhat stressful, takes a patient and resilient personality to be successful

Advice to Management

Stock grant was a good move, but wages could be higher, or alternately offer profit sharing.

Other Employee Reviews for T-Mobile

  1. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Bellevue, WA
    Former Employee - Director in Bellevue, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at T-Mobile full-time (More than 5 years)

    Pros

    Lots of opportunity to work in different parts of the business.

    Cons

    Lots of underperforming employees who never get weeded out. Wide disparity in quality of Directors and VPs. Inconsistent hiring and evaluation process to address the above. Very little true employee development and consequently weak bench strength.


  2. "Tmobile customer service rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Wichita, KS
    Former Employee - Customer Service Representative in Wichita, KS
    Doesn't Recommend
    Neutral Outlook

    I worked at T-Mobile full-time (More than a year)

    Pros

    Health benefits; recognition if you do well and which coach your assigned; no pension customer rate plans with discount full price phones for employees.

    Cons

    Hard to promote, terrible hourly and incentives compared to other companies, do nothing to retain good reps would rather lose them to competition than to match pay, csr make 10-12/hr and promotion to senior move to around 16/hr with very low bonuses, car get around 500 monthly for rock solid performance seniors even less.

    Advice to Management

    Although I've spoke with management many times I will again repeat what I've always said. Management always talks about the front line being the most important yet they literally do nothing to retain them
     Tmobile is a good stepping stone to work for better companies.


There are newer employer reviews for T-Mobile
There are newer employer reviews for T-Mobile

See Most Recent

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