T-Mobile - Was in a retail location in Tampa. Enjoyed the atmosphere and co-workers for the most part. Enjoyed my time there. | Glassdoor
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"Was in a retail location in Tampa. Enjoyed the atmosphere and co-workers for the most part. Enjoyed my time there."

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  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Retail Sales Associate in Tampa, FL
Former Employee - Retail Sales Associate in Tampa, FL

I worked at T-Mobile part-time (Less than a year)

Pros

Great benefits and employee phone program. Enjoyed the face-to-face interaction with the public.

Cons

Quota driven of course. I'm no pushy sales person.

Other Employee Reviews for T-Mobile

  1. Helpful (1)

    "High expectations with poor tools to meet those expectations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Specialist in Colorado Springs, CO
    Current Employee - Technical Support Specialist in Colorado Springs, CO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than a year)

    Pros

    One of the first things out of people's mouths is the benefits, and they are amazing.
    The systems are reasonable.
    Secure facility.
    Free coffee and occasional meals.
    A high emphasis on team relationships.

    Cons

    Those benefits? You'll need them for your psych appointments (my psychologist has T-Mobile, called, at the end of the call asked the rep about what she'd heard from me and other people and the rep replied that she had worked as a 911 dispatcher and working at T-Mobile was only slightly less stressful.)

    Often you're expected to take a crap resolution, sugar coat it and get the customer to swallow it.

    "Coachings" and "Scores" devolve into grading, usually without any discussion due to the insane workload placed upon "Coaches" (Supervisors) preventing them from developing a relationship with their teams.

    Schedules are realigned on a semi-annual basis but without any regard for team dynamics. Like your team-mates or your coach? Unless you're a top performing rep there's no guarantee you'll see them again meaning you regularly have to rebuild relationships. The mutual learning of a coach and rep is rough due to their workload.

    Coaches are practically tenured. Many have been there for 8-10 years and are simply apathetic about their positions, don't help you grow but instead belabor the rut of scores until the score is more important than the customer.

    Oh, and it's a large brainwashing operation. They WILL make you doubt yourself when you try to advocate for a customer or for positive change.

    Advice to Management

    Stop dicking the customer over, simple as that. Treat your loyal customers with respect and make it easy for your reps to maintain and grow that loyalty instead of "training" reps to sugar coat, avoid, or just flat out deny requests for cashing in on loyalty.

    Also, instead of passing out pieces of paper and balloons, treat your top performing reps with the respect they deserve by giving them the resources they need to continue to succeed. They turn the crap you feed to your customers into customer loyalty through magic and you still treat them like dirt (but dirt with a balloon).


  2. "Working at T-Mobile is always a new adventure everyday."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Maplewood, MN
    Current Employee - Retail Sales Associate in Maplewood, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than 3 years)

    Pros

    Always something new, great pay

    Cons

    lots of goals, long hours, bad customers

    Advice to Management

    Put yourself in the shoes of the front line employees.

There are newer employer reviews for T-Mobile
There are newer employer reviews for T-Mobile

See Most Recent

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