T-Mobile - Field Technician, Not a bad Gig! | Glassdoor
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There are newer employer reviews for T-Mobile

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Helpful (2)

"Field Technician, Not a bad Gig!"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Field Technician in New York, NY
Current Employee - Field Technician in New York, NY
Recommends
Positive Outlook
Disapproves of CEO

I have been working at T-Mobile full-time (More than 5 years)

Pros

Company Truck

Company Gas Card

Company Credit Card

Growth Opportunities (Sr Technician)

Not much Micromanaging (as long as you keep up with your assigned tasks and always update the Trouble Ticketing system) - I am sure this varies by manager/market.

Cons

High Stress Environment.

Lots of windshield time driving.

Many different technologies to learn.

There is not much of a standard for how the Sites are built out since each site could have been built by different contractors. Some times this makes troubleshooting difficult.

Not much of a Team vibe, Most employees stay to themselves. Previous employers I have been with were much more about Teamwork.

Advice to Management

The managers could look out more for their employees as opposed to always worrying about the bottom line. Some times safety is overlooked in favor of speediness of repairs/work completion.

Other Employee Reviews for T-Mobile

  1. "Call center management cares but it's still a call center job and depends on the customers calling."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Nashville, TN
    Current Employee - Customer Service Representative in Nashville, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at T-Mobile full-time (Less than a year)

    Pros

    Great benefits and fair policies

    Cons

    Constant work with no breathing room and customers always fighting you.

    Advice to Management

    To actually make it the best place to work and grow, make extra training available which is necessary for the next position up.


  2. "Fun job for a little bit, but turned into a living hell."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Representative in Syracuse, UT
    Current Employee - Retail Sales Representative in Syracuse, UT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at T-Mobile part-time (Less than a year)

    Pros

    Got hooked up with a dealer plan, getting a HUGE discount on my phone bill. I even got to keep it for a few months after I stopped working there.

    Cons

    Pay is garbage. Management stinks. A bunch of the people I worked with were idiots, which resulted in hating my job. Also, being a cell phone salesman, you inherit the kind of feelings people have towards car salesman, which means you get yelled at daily. Customer service is an absolute JOKE! I dreaded picking up the phone every time having to use customer service to help a customer.

    Advice to Management

    Fix customer service, so people won't want to strangle them. Pay your employees better.

There are newer employer reviews for T-Mobile
There are newer employer reviews for T-Mobile

See Most Recent

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