Employee Review

  1. 1.0
    Current Employee, more than 1 year

    Don’t Work Here

    Feb 16, 2021 - Customer Service Representative in Nashville, TN
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good starting job to get you off your feet.

    Cons

    I’ve been here for almost 2 years, worked through this entire pandemic. I have had to work through over 3000 calls waiting in the queue daily for over a year only to find out today that to thank me for my hard work, I get a .16 cent raise. Yay me! They make promises of you being able to promote and move up, but of course, you can’t because they make it nearly impossible to do so. They have what they call “communities” and if the stats aren’t great, your monthly bonus is affected. They push you to sell add a lines, even though they clearly don’t train you in training to sell. They basically buy their customers by adjusting off balances off their bills when they cry and complain. They make you use so many different systems that all do the same thing. They make you do all the useless surveys that don’t change a thing. They rarely have what they call shift bids to be able to change your schedule and switch communities and have unrealistic stats that you have to reach to be able to bid out. Everyone on the community is fake and all talk bad about everybody. The morning shift gets special privileges compared to every other shift. You only get a measly 5.85 hours off every other week. You get in trouble if you ask too many questions regarding account issues with customers. The “tools” and resources they have aren’t that great.

    Continue reading
    2 people found this review helpful
  1. 5.0
    Current Employee

    Great Company

    Jun 23, 2021 - Mobile Expert in Edina, MN
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Lots of opportunities to advance Management listens and supports you

    Cons

    Competitive sales Lots of people looking to advance

    Be the first to find this review helpful
  2. 5.0
    Current Employee

    Excellent company to work for

    Mar 22, 2016 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Training and "green days" to work on training courses online, team activities for teambuilding, excellent benefits including up to a 10% yearly bonus (merit-based), tuition reimbursement, extra insurance options besides health insurance (pet insurance, free life insurance up to 1.5x yearly salary), stock purchase options and yearly stock award to each employee. One of my favorite benefits is job swaps - so long as your manager clears it, you can swap jobs with an employee from another related department for up to a couple months to gain insight and experience into what the other department does from day to day. I left my last company as it had become a bad environment, and after joining with T-Mobile I realized it was one of the best decisions I've ever made. There are very few days where I wake up not wanting to go to work, and I learn something new every day. When I come across a process I'm not familiar with, my teammates are more than happy to provide on-the-spot training, or schedule a time that works for both of us to do so. Above all, the managers set you up to succeed rather than to fail - they want you to do well, and do everything in their power to make sure you have the tools to do well.

    Cons

    There's some of the same political bs that any company has, but my team has two excellent managers that make work enjoyable. There are a couple personality issues within the team, as happens with any job, but overall everyone gets along. As far as training goes, there wasn't a whole ton initially (though I believe it's more due to the nature of the job - it's impossible to condense everything into a couple week training course).

    180 people found this review helpful

    T-Mobile Response

    Associate Program Manager, Talent Attraction

    Thanks so much for taking the time to write this -- we love hearing how much you love coming to work! Your words were spot on when you said your team wants you to "do well". That's exactly what we want for all of our team members! The nature of our business is constantly changing and we know how important it is to provide good benefits and equip you with the training and development you need to be successful. We're glad you're taking full advantage of all of it. As we continue to grow and evolve, so will our training and tools. If you ever feel like you're not getting enough of what you need, though, talk it over with your manager and they'll help you get back on track. Thanks again for your feedback and your dedication to T-Mobile. -- T-Mobile Careers Team

Discover more reviews about T-Mobile.