T-Mobile - A very good company overall, with some minor issues. | Glassdoor
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There are newer employer reviews for T-Mobile

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Helpful (1)

"A very good company overall, with some minor issues."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Tech Support Representative
Former Employee - Tech Support Representative
Recommends
Positive Outlook
Approves of CEO

I worked at T-Mobile full-time (More than a year)

Pros

Very good benefits, generally good people in management positions, plenty of opportunity to grow with the company, at least in the call center environment.

Cons

Just about everything is in the right place, the only major exception is a heavy reliance on metrics that are often times at cross purposes.

Advice to Management

Try to use evaluation techniques that are a little more human, or at least come up with evaluation categories that aren't at sometimes cross purposes.

Other Employee Reviews for T-Mobile

  1. "Actions Speak Louder than Words- Denied Maternity Leave Left Me UNInsured."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at T-Mobile full-time (Less than a year)

    Pros

    Not Many, the company is going through continual shifts in culture and leadership which greatly impact the day to day lives of employees. While the culture is sold as laid back and people focused - site directors and managers have no idea how to translate this to their employees, resulting in inconsistent goals and a lack of focus.

    Cons

    T-Mobile does not stand behind their commitments. HR does not work for their people. I was recruited and hired when I was 6 months pregnant. During the interview process, I made my pregnancy known, and offered to remove myself from candidacy if this would be a problem. I was assured that this was not a problem and was hired. My manager and I spoke at length about how my leave would be covered, and had a plan in place. However, after an emergency c-section- I had to take leave a few weeks earlier than expected. I received notice- via FedEx letter- from HR that my maternity leave was denied, due to lack of medical necessity, and my job was in jeopardy due to my extended non-approved absences My manager did not respond to emails or voicemails. In addition, they informed me that I was deemed ineligible for health insurance, starting the day I took leave. Simply put: T-mobiles decision to deny my maternity leave resulted in thousands of dollars of medical bills leaving me #unemployed and #uninsured.

    Advice to Management

    Stand behind your ideals and commitments. Being the #Uncarrier should not include leaving dedicated employees #uninsured and #unsupported.


  2. "This Was My Nightmare"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Negative Outlook
    Disapproves of CEO

    I worked at T-Mobile full-time

    Pros

    Tmobile had decent pay and benefits. The employee discounted phones were good, IF you were lucky enough to live in an area that actually had service.

    Cons

    Those in charge are complete idiots and tools. Customers can be super rude and you're not trained well enough to handle them. The training is a joke, you don't learn half of what you need.

    Advice to Management

    management needs to be more organized and actually be there for employees...real life happens.

There are newer employer reviews for T-Mobile
There are newer employer reviews for T-Mobile

See Most Recent

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