Pros

For almost 2 years I have worked for TDA in client services in Omaha, NE. All of the coworkers on my teams have been very kind and helpful. All of the managers I've had have been fair, supportive, and clear about their expectations.

Cons

The first year of working at TD Ameritrade as a registered rep was incredibly stressful. Part of it is that it's difficult to learn that much information in a short period of time. Another issue is the difficulty of meeting expectations for call times and having good customer reviews. When I first started I had trouble keeping my call time down because I didn't know enough to solve issues quickly. The issue I had with call reviews and sometimes still have is that most people are nice and will leave good reviews but there are occasionally vindictive people will give you a negative review simply because of things that are out of your control such as how much time they spent on hold before they were able to reach you and times when you had to tell them no because of company policy and they held it against you because you told them what they didn't want to hear.