TD - Great corporate communications, branch level management needs more! | Glassdoor
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There are newer employer reviews for TD

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"Great corporate communications, branch level management needs more!"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Teller in New Castle, DE
Current Employee - Teller in New Castle, DE
Neutral Outlook
No opinion of CEO

I have been working at TD part-time (More than a year)

Pros

Great way for a young person to get involved with the banking industry, no experience necessary. Also great growth potential, given that you are driven and take ownership to learn and advance.

Cons

Poor management at the branch level left employees unengaged and unenthusiastic for their positions. They often pushed back on learning opportunities I tried to take advantage of and when I finally cross-trained to become a CSR they restricted me from transitioning to the floor. Also, little to no pay increases for new skills acquired.

Advice to Management

While the corporate communications and employee relations were fantastic, there is a conflicting message from branch management. No matter what communications programs you have in place, managers are ultimately the best way to reach employees are your strongest messenger!

Other Employee Reviews for TD

  1. Helpful (1)

    "Worst Company Ever"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller I in Aston, PA
    Former Employee - Teller I in Aston, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TD part-time (More than 3 years)

    Pros

    Can work anywhere on east coast

    Cons

    Low salary,
    Inability to advance,
    Poor management practices,
    Employees that are not management tend to end up doing superiors work without compensation but will see repercussions if there is anything that goes wrong,
    Extremely hostile and stressful work environment


  2. Helpful (3)

    "An good place to be if you're looking to work from the ground up."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Former Customer Service Representative & Commercial Sales Assistant in Philadelphia, PA
    Former Employee - Former Customer Service Representative & Commercial Sales Assistant in Philadelphia, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at TD full-time (More than a year)

    Pros

    You learn some very valuable customer service skills that you can apply to many facets of other organizations & occupations. The training sessions you go to are paid and you are reimbursed for your traveling mileage.

    There's a ton of opportunities to do volunteer work and a lot of opportunities to move up as well, it just depends how hard you work towards it. Try to move into the commercial side if you can, things are less stressful.

    This is an OK position to begin if you're looking for something heavily into customer service, sales & finance.

    Cons

    There's goals you must meet- they have something called Sales Revenue (SR) and they expect you to make it. Every time of account has a specific amount of SR attached to it, by doing it this way, TD Bank can urged to try to "push" products that they find profitable.

    If you don't like to engage people, this is probably the worst job on earth for you because every moment of everyday there's going to be someone walking through the bank doors. They may be really happy or they may be mad as hell but either way you have to talk to them and help them with their banking issues.

    For positions such as CSRs & Tellers, the salary is hourly and its OK at best unless you have had previous experiences in the banking field - you're looking at 22-24K to start, yes, even with a college degree.

    Advice to Management

    Try not to be so hard on the teller line and the CSRs when you're not making your monthly SR goal, it's not the end of the world.

    Try to use some transformational leadership to engage your employees and you may see a difference. Also, keep your Assistant Managers in line - and guide them to be leaders as well because some of them really have no idea what they're doing.

There are newer employer reviews for TD
There are newer employer reviews for TD

See Most Recent

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