TD - A good place to work for. | Glassdoor
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There are newer employer reviews for TD

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"A good place to work for."

Star Star Star Star Star
Current Employee - Teller II in East Patchogue, NY
Current Employee - Teller II in East Patchogue, NY

I have been working at TD part-time (More than a year)

Pros

Great benefits for both part time and full time employees. Paid Time Off is offered.

Cons

Open on Sundays, also working long hours during the week.

Other Employee Reviews for TD

  1. Helpful (1)

    "A shell of what it used to be........"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Philadelphia, PA
    Former Employee - Assistant Manager in Philadelphia, PA
    Negative Outlook
    Disapproves of CEO

    I worked at TD (More than 5 years)

    Pros

    Working for a "healthy" financial institution (when they purchased Commerce Bank, TD stock was around the mid-high 50's. As of today it's at 81 per share)
    Competitive tuition reimbursement.
    Normally good staff to work with minus a bad apple or two. Communication is key.
    Good 401k. They do make annual contributions (not great but in this economy.....)
    A lot of Personal/Vacation days available to use for FT employee's.....a lot
    Nice resume starter/builder if your looking to get into the industry.
    A good PT job if your looking for weekend hours because of school or a second job (Teller/CSR's)
    Great Marketing. The brand almost market's itself in regards to sales. (this makes cold-calling a minimum)
    Decent Culture overall. Sometimes it's a bit much though...

    Cons

    Low Salary/bonuses compared to the industry. If you are promoted within the company to take on a management roll you will be severely underpaid. If you come from the outside and get hired into a management roll you will make more but you will be still underpaid to a degree. You will gain good experience in regards to being a manager and dealing with customers and employee issues but that's where it stops. The bonuses are a joke....from the branch manager on down. TD Bank is at the bottom of list when it comes to compensation in retail banking. It may be different in other areas in the east cost but in the Tri-state area it's pretty much the same......bad. Raises are capped at 3%. It doesn't make any sense considering what is required as an Assistant Manager. It's probably not worth it.....and one of the reasons it's not worth it is.....

    Long hours....very long hours....
    Zero work/life balance. This bank only closes 4 days out of the year. Open 7 days a week. I could be there at anytime from 6:45AM to 8:30PM (or longer if there was an issue). If you are told that you will only be working 1 weekend a month you are being lied too. I worked 50-60+ hour work weeks (and no....no OT....manager=salary) which was almost impossible for me to plan around. This may vary if you are in a dead branch. Scheduling was horrible and always sporadic. This is not a normal job. Lucky I don't have kids. When somebody calls out who do you think has to show up to cover their shift? You. I spent the majority of my day taking customers rather than being a manager. If you think there should be enough staff to cover this issue....think again.

    Shortage of staff
    Over the past 18 months TD has done a tremendous job of cutting staff bank wide (not lay offs...just "re-positioning" staff). This was a horrible mistake. Some branches are running on life support with no life line. The result of this is more work on you and more importantly a staff that is overwhelmed.

    Sales system.
    Everyone on the floor has a sales goal. If you don't consecutively make your goals you could obviously risk termination. Having sales goal's isn't the problem. It's business as usual. The problem is having a bad system and not making it fair across the board. Nothing is perfect, but the goals are too high for most branches and fail to cater to the demographics of the surrounding areas. As a ASM not only do you have to run the day-to-day Ops but also be the sales leader of the branch so the ASM goals are not low either. The rule is 80% sales, 20% operations. Those numbers are not even close to what it actually is. Also there seems to be a new policy every 6 months that seems to get in the way of selling a good product. TD is trying to be like Wells Fargo and BofA with increasing pressure for sales. They are failing.......

    Fail overdraft/NSF fee system.
    If you were a customer a Bank statement used to show how you how and when did you received overdraft fees (if any). It was in black and white. TD....complicates things. In a multiple Overdraft fee situation (which you will see on a consistent basis) the bank statement that the customer receives in the mail will show the bank charging the customer several overdraft charges, but it will not show specifically how the fees were accessed. Instead the customer will come and see you to explain the situation for them. After researching the situation at the end of the day I will basically say that my computer is right so you, and the "official" bank statement, is wrong. Funny how that works right? This has been an issue since TD Bank merged the systems together in 2009. Which was also called the worst bank merger in history. Horrible system..

    More Nickle and Dime charges for customers (I understand the economy and increasing government regulations affect this issue but enough is enough.....it's starting to become overkill)
    Consistent Turnover with staff and middle/upper management.
    limited stock options
    Benefits are not that great.......it's OK.
    Decent Career movement, but If you want to make a lateral move, that's where problems occur.
    Starting to get a bad rep with the customer base
    Commerce Bank doesn't exist anymore :(
    results my vary depending on location and manager

    Advice to Management

    Re-evaluate the compensation for the entire retail banking network. Re-evaluate HR and it's effectiveness for problem solving as a whole.


  2. Helpful (1)

    "They do what they want and say it's for business needs."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at TD full-time

    Pros

    They will train you so that you can get experience to use it elsewhere. Entry level receives 8 hours of PTO per pay period. You have 2 paid 15 minute breaks and one unpaid 30 min lunch some positions get an hour lunch. Co-workers are usually friendly and share the same bitterness for the position.

    Cons

    They stress stats and not quality. When new employees come out of the training class they pressure them to take a lot of calls to lead up to 70-75+ calls a day and not spend time wrapping up a call. Training may be 4 weeks for customer service, but the previous trainer needed to implement more of when she was teaching and actually know the position, not just read off the slides. When new reps come out on the floor they need to be focused on learning the material not taking a lot of calls. They consistently praise reps who don't spend a lot of time on calls and spend little to no time wrapping calls up, but those reps tend to make the most mistakes that others have to resolve.

    When an agent does their job well to where they are one of the best in the department, they are not given the opportunities they should be. They either "request" that you do more work with no extra compensation, or they offer you perks and then never give them to you. When it comes to exceptions they state it's for business needs. They will request good reps to take on a higher position without the extra pay stating they can't give them a raise because they have to be in their current position for 6 months before they can post out to another position for a raise. At the same time they are offering to allow reps post out to other positions when they haven't reached their six months and they also do the bare minimum and constantly get complaints from customers.

    Advice to Management

    Reward those that put forth the effort and don't make exceptions if your not going to make exceptions for everyone.


There are newer employer reviews for TD
There are newer employer reviews for TD

See Most Recent

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